Metro by T-Mobile is a store with helpful and dedicated staff. Customers have praised the manager for going above and beyond to ensure a positive experience, making extra efforts to assist before leaving. The staff, including Garner and Eli, are appreciated for their patience and persistence, especially when troubleshooting phone issues like port blocking. They worked hard to resolve problems, even if it meant getting a new phone number. Some customers, despite not visiting often due to auto-pay, have had positive experiences when they do visit, such as getting a new phone or last-minute gifts. Overall, the store is recognized for its attentive service, with staff willing to help with technical problems and special requests, making it a reliable choice for customers seeking assistance with their phones.
Manager was absolutely AMAZING!!! He helped me step by step to make sure everything was great before I left and I will come the extra miles to this store instead of Newport! Thank you again ?
December 2023
Very good service Eli helped my partner get the best deal on a iPhone!
August 2023
I love your service. To the customer and their good prices.
