OnPoint Community Credit Union is praised for its friendly and helpful staff, with representatives like Caleb, Mckenzie, Hannah, and Taylor providing excellent customer service and clear assistance with online banking, loan payments, and other questions. Customers appreciate the quick service and the positive treatment regardless of account size, often receiving free services such as notary work and fee waivers. The credit union is recognized for creating a welcoming environment, with some suggestions for improvements like adding shade barriers for ATMs and a waiting area. Over the years, many members have experienced consistently positive interactions, making OnPoint a trusted and preferred financial institution for families and friends alike. The overall experience is described as a bright spot, emphasizing excellent service, care, and affordability.
I've been with Onpoint for over 10 years and they are always wonderful to work with.
January 2026
Have been banking here since it was PTCU. Always receive relatively good service, just wish they could staff properly for the busy times. The wait times can be out of control if you go at the wrong time of day.
October 2025
Whenever I have any issues they are always very helpful and informative. This is the best branch. Thank you for always going out of your to help.
