Connecting Point has been serving Southern Oregon since 1975 as a friendly, local, and independent tech expert. They are an Apple Premium Partner and an Apple Authorized Service Provider, offering a range of services for Apple products and other popular brands like HP, Dell, Epson, Acer, and Lenovo. The business provides delivery, setup, onsite repairs, and training services, making it a convenient choice for customers. Located in the McAndrews Marketplace in Medford, Oregon, the store is open every day. Customers appreciate the helpful and knowledgeable staff, who are willing to assist even when they do not have specific items in stock. For example, they tested solutions to ensure they worked before selling accessories like tips for iPad pencils. The store is also known for excellent communication, especially when handling repairs, such as replacing a broken MacBook screen or shipping a laptop back after moving. While some customers expressed frustration over pricing and service practices, such as paying for professional installation of screen protectors or feeling scorned for where they purchased their devices, overall, Connecting Point is viewed as a trusted and reliable business. They serve as a key resource for technology needs in the community, offering expert advice and quality service for a variety of electronic devices.
Provided excellent and helpful service on multiple occasions! I’ve purchased multiple tech gifts and my personal computer from Connecting Point. Very reliable and willing to answer any questions I had.
December 2023
Every one here is so helpful. They didn’t have what we were looking for but we would go back anytime. Nice store and nice people!
December 2023
They did a great and reasonable job diagnosing and repairing my Macbook.
