Falcon Northwest is a business renowned for its high-quality custom computers and exceptional customer support. Customers often praise the company for its responsiveness and swift resolution of issues, with many noting that support is almost instantaneous and always patient. The company’s team is consistently described as awesome, providing excellent support that makes the experience smooth and reassuring. The computers, such as the Talon and Fragbox, are built with premium components and beautiful cases, often compared to art pieces that are both functional and visually stunning. Customers appreciate the craftsmanship, attention to detail, and the thoughtfulness put into each build, highlighting how the machines are not only reliable but also aesthetically impressive. Many have used their Falcon NW systems for years, with some systems from 2013 still running strong after more than a decade, and upgrades like graphics cards and CPUs keep them current for demanding tasks such as gaming, Unreal Engine work, and flight simulation. The experience of receiving a Falcon NW computer is described as delightful, with packaging and presentation exceeding expectations. Customers often express satisfaction with the company's dedication to quality, even noticing small details like neatly folded tape or the careful handling of repairs and warranty claims. Overall, Falcon Northwest is highly regarded for building outstanding, well-engineered machines and providing support that ensures customer satisfaction for many years.
