Umpqua Bank is highly praised for its friendly and welcoming staff, who consistently provide excellent service. Customers often feel acknowledged immediately upon entering, and tellers are described as courteous, helpful, and willing to go above and beyond, even assisting with emails and resending important documents. The branch in Medford stands out for its positive experiences, with staff showing empathy and patience, making customers feel valued. Long-time customers appreciate the consistent quality of service, despite some recent issues with the loan department. Many reviews highlight the approachable and professional attitude of the staff, which sometimes leads non-customers to consider opening accounts. Overall, Umpqua Bank is recognized for treating people with kindness and respect, earning high praise for its customer service.
Super friendly bankers. I'm always acknowledged as soon as I walk in regardless of the line. I've never gone in and not received service above what I would expect. Great branch!
September 2024
I have been banking with Umpqua for 20+ years. Other than recent problems with the loan dept. I would highly recommend this bank.
May 2024
Emily went above and beyond for us today and I appreciated the empathy and humanity she showed us when we were anxious and having a bad day. Truly 5 star service.
