Umpqua Bank focuses on helping people, businesses, and communities find suitable financial solutions by providing friendly and knowledgeable customer service. Customers appreciate the caring approach and the bank’s efforts to give back to the community. While some experiences include long waits and staffing issues at the inside counter, the tellers are often friendly and helpful. Online banking has been described as cumbersome, and some branches face challenges with long waits and safety concerns outside the entrances. However, customers have also praised the bank’s professional and polite staff, with instances of excellent service, such as quick and helpful assistance with credit card applications. Overall, Umpqua Bank combines financial strength with community-oriented care.
Just cashed a deposit from Moving Out of my place. The woman working the drive through had a very inviting smile, 5 stars for great customer service.
July 2023
Very short staffed at inside counter . Long wait. Once you get waited on, the tellers are very friendly and knowledgeable. Unfortunately, some of the services are not completed as promised
July 2023
They're not open at all on Saturday. And they got rid of jville bank and ATM.
