WaFd Bank, located at 600 Biddle Road in Medford, OR, is praised for its exceptional customer service and friendly atmosphere. With nearly 110 years of experience, it serves communities across nine western states through over 200 branches and thousands of fee-free ATMs. Customers appreciate the compassionate and competent staff, who treat everyone with respect and care, creating a welcoming vibe akin to a small-town general store rather than a typical bank. Reviewers have highlighted the patience of the employees, especially in helping those with anxiety about banking processes. Many recommend the branch for its quality service and the supportive environment created by the team. However, some customers express a desire for extended hours, particularly on Saturdays, to accommodate urgent banking needs. Overall, WaFd Bank stands out for its commitment to building relationships and ensuring customer satisfaction, earning recognition as Best Big Bank for three consecutive years.
WaFd is absolutely 💯 fantastic 👏. Mika is a solid 👌 fantastic Client Service Rep that I see twice a month every month. The online platform makes my life easy & the support amazing 👏.
February 2024
Quality customer service I was an a-hole cuz I'm suspicious of banks in general. I thought I lost my wallet and blamed staff. I ended up being the villain. Moments like this remind you to stay calm.
January 2024
I really wish they were open for even a few hours on SATURDAYS. I've needed access so many times on Saturday for urgent matters.I'm looking for a new bank that is.
