H&R Block has received mixed reviews from clients. Many customers praise the tax preparers for their excellent service and professionalism. However, there are significant concerns regarding the office staff and communication. Clients have noted frustrations with unhelpful receptionists and difficulty reaching someone by phone. Some experienced issues with appointment scheduling, as calls were directed to an out-of-state source that did not respond. While the tax agents generally provide great assistance, negative experiences with certain staff members have affected overall satisfaction. The inconsistent service has left some clients feeling disappointed, despite the positive experiences with their preparers.
I currently live out of state. The tax advisor Deane Reed has been doing my taxes for long time. It gives me a peace of mind that they are being done professionally and it has been great working with her. I recommend signing up for an appointment through her, if you need your taxes filed.
March 2026
Belinda was so awesome ,, made my first time filling with H&R Block super easy and painless.. I’m very appreciative of the help and advice for future taxes
March 2024
The preparer was excellent this year as in the past. The Office Lead and the receptionist, during the week, were not helpful and deceptive, in my opinion, working with a complaint
Specialties: Over 60 years of tax preparation experience, 100% Accuracy Guarantee, Highly trained Tax Pros who are required to pass specialty tax training each year, Max Refund Guarantee
