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October 2023 by Eric N.
I got surcharged an extra $25 after returning my uhaul because they deemed I was short 1/16 of fuel. There gauge goes by quarters. They say it was 7/8th checking out and 1/16 below 7/8 tank on return. They nickel and dime you for any excuse they can get away with. Would NOT recommend this location. Look elsewhere.
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May 2023 by Sharon P.
Christopher Brown at this location has the worst customer service I have ever experienced! He treated me and my daughter like we were idiots and trying to charge me a fee even though I had proof that the damage was there before it was picked up! Maybe he is a woman hater because that is how it felt!
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May 2023 by Dom C.
I normally would go out of my way to go to this uhaul because the service and people are so friendly and awesome until I went this last time... I had booked a uhaul to take some stuff to the dump for my work like I've done maybe 20 times at the same location before and for some reason this time (probably because this person that normally doesn't help me was in a terrible mood) they decided to turn me down from being able to rent. In such a rude and nasty way. If you ever have to go to this uhaul location be hopeful you don't have to interact with the tall ginger guy with the beard and the long mullet because he is so darn miserable! He wouldn't let me rent because I put my work address as the address for my rental and rudely told me he wouldn't rent to me anymore because i was suspicious. And then asked me to leave without giving any other explanation. Unfortunately will never go back to this uhaul location. Shoutout to all the other great employees there though. The other ginger balding dude shorter who's really awesome to talk to. Shame this bully works here.
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November 2022 by D. E.
Far fewer options than the 82nd store near Town Center, but the online reserving, etc. really speeds up the process. Yes, it's kind of expensive, though the cheaper option compared to other truck rentals. Vehicles are pretty worn, but safe enough. Just lousy mpg from a tired engine. They are clean and don't smell. Don't be in any hurry at checkout or return. Again, use the online system. The folks here seem nicer than a decade ago and will help if you need anything or want them to check something specific. 3.5 stars
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June 2022 by Alissa W.
Guy was extremely rude at front desk. Said he's new to the store... interesting. Was using foul language at me the entire time.
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February 2022 by Charlie D.
Been waiting in line for 43 min. 10am appt time, it's now 10:43. Efficiency is important Uhaul. A 45 min wait to even be spoken to is way way to long. Either hire more people, or make checking in more more efficient. Fix it
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July 2021 by Matt B.
Holy explicit poop bags! Set up an appointment here to get a hitch installed bc it was the only store in the area w the hitch we need. Got the next available appointment which was four weeks out. They gave away the hitch and rescheduled the appointment without calling me. Three weeks later (during my vacation). Highly unprofessional. Poor communication. Would have been way worse had in it called and had shown up in person with my friend who was going to drive me home so I don't wait in store for hours. Do not get a hitch installed by Uhaul for any reason. Managed by national branch that blames it on the local, but it's a total goat show. National phone center guy wanted me to drive to Salem myself to pick up the part but appointment had already been given away. If it's the only place in your area, pick up the hitch and bring it back for your appointment. Better yet, use anybody else!
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July 2021 by Jeanette O.
Don't even bother with a reservation. I made an appointment online to get a tow hitch installed. The soonest one was a month out and the parts had to be paid for in advance. After taking time off, I showed up for my scheduled appointment. The line was out the door with one person at the counter. I waited 30 minutes to get to the counter. When I got to the counter, the salesperson said that they hadn't received the hitch at the store yet. I asked him when they thought it would be in, and he said he had no idea. I asked for a ball park- 2 days? 2 months? And he said it was all dependent on the manufacturer and that "no one wants to work now days" as if that was some explanation for the hold up. I asked him why they didn't contact me prior to the appointment time if they don't have the parts to do the work. He said they only call people when the parts come in, not if they don't show up for the scheduled time. Which makes no rational sense. Waiting a month for this appointment just to be told that they have no idea when they will get the parts while charging me for it?!? It not only cost me the hours lost, but I also now changed my vacation plans because now I have to scramble to find someone else to install (which I could've done a month ago). They did refund my money at the counter. I just can't understand how this can be a business model. Don't waste your time with U-Hal.
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April 2021 by Kelly G.
Came in to fill my propane tank. Guy at counter is does not look at me and just shouts to take the propane outside. Waited for awhile with no acknowledgement i was there and eventually left. Guy who manages this place is one sad prick.
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November 2020 by Tia T.
We have had so many issues with this store. We made an appt to get a hitch out on our vehicle, we showed up for our appt and the guy said our appt wasn't until 2.5 hrs later. We showed him our confirmation on time date and price and he just didn't care. He was apologetic or considerate of the dilemma we were now in. We had gotten a babysitter and had plans in the time we were now suppose to get our hitch on. I understand stuff happens but they should have in the least offered an apology or a discount or something. I do not recount his store for anything other than a box.
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August 2020 by Mark-Jacob S.
There's one star because that's the lowest I can go here. (Sigh)... where to begin. Let's start with the website. As you're checking out they'll tack on items like boxes or tape to the order. Moving is stressful enough without having to deal with swindlers. I'm then forced to delete these items before checkout to see my actual cost. Along with that they also like to skip out on the items you do need and paid for making your moving experience more difficult than it already is. My main concern is when bringing this up to staff and receiving assurance that you will not be charged for said items, BAM, they show up on your receipt anyway. My advice, go anywhere else. U-Haul is so desperate for money they'll do whatever it takes to get it from you. Even, flat-out, robbing you for ten dollars. They seem to need it more than I do so good luck with that crack habit, U-Haul.
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August 2020 by Sue D.
I went here to have a trailer hitch installed on my car. Something they advertise that they do all the time. Making an appointment was easy. I had to stand in line at the customer service desk for nearly 30 minutes to get checked in when I arrived. The hitch was installed in about 2 hours. Upon driving the car, I noticed a banging noise coming from under the car. When I got home, I crawled under the car and found that they had forgotten to reattach the muffler to the frame. Not only that, but they bent in two one of the attachments. I hope they're not going to have to buy me a new muffler! Today I waited over 1/2 hour to get through to a customer service rep at the national office, who told me the local service centers are not answering their phones because they are too busy during peak season. WTH can't they hire some extra people to take care of the phones? I have to drive over there just to talk to someone. Hopefully they'll take care of it - not feeling particularly optimistic right now.
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June 2020 by Mack S.
I have only been here a few times (for moving supplies and to rent blankets), but each time took longer than it seemingly should have and the process was overly complicated. The moving blankets were fairly priced to rent, initially costing $30 for 12 of them, but I returned them 3 days late and the return fee was outstanding--I ended up paying $70 to borrow 12 large rags for 7 days. Customer service was kind, but slow and seemed to have trouble understanding their own program's SOP's. Good luck.
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September 2019 by Ron N.
I've rented trucks and trailers from this location. It's a very busy site. They always have the equipment I've reserved at the time I requested. Very helpful staff. Large selection of equipment to rent at this location.
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August 2019 by Wendy T.
Worst ever. Ordered a wrong hitch, and then nothing to try to fix the situation, except to say it would be 2-3 weeks for another to arrive. She then tried to tell me that maybe I didn't know the make of my own car. As if it was my fault. Uhaul franchises are awful. Although, I see from other reviews that this seems to be a common theme with this location. Maybe they need to change who does their ordering?
