U-Box at U-Haul provides moving and storage solutions with U-Box containers delivered to your door. The service is noted for being a good, clean, and safe place overall. Many customers report excellent service, describing the staff as courteous, helpful, friendly, and going above and beyond. The team is quick with paperwork and provides a solid experience. However, some practical concerns are noted. The office closes early, sometimes even before the posted time, which can be inconvenient. A significant issue for some is an unexpected and substantial rent increase with only short notice. While the facility is generally clean and secure, it has its days due to customers. Isolated incidents of problems include rare drug use inside the building and a reported break-in where someone entered by sneaking in behind another customer; staff are aware and keep an eye out but are limited without cameras in each aisle. Despite these issues, many find it a decent place with reasonable prices and excellent, friendly staff, leading to long-term rentals without any problems.
