“I would have given MHM a 5, except for one thing: their chair lift on the beginner slope--Buttercup--is the one of the worst I've ever experienced. It dumps people out over a dropping slope, which means that if you don't get out at just the right time, you're dropping several feet. You can see people constantly falling and splayed out at the end of the lift. I myself got dropped a couple of times and banged my head hard on the ice under the lift. If I hadn't had a helmet on, I'd have been concussed and probably knocked out. At one point, a more senior operator was chewing out younger fellow b/c he wasn't slowing down the lift and people were piling up. But honestly, it's the design of the lift that's the issue. The other two lifts I tried, on harder slopes, were a breeze. The fact that this is on a beginner slope is insane.”
“Bob knows his stuff!!
My family has bought boots from all kinds of stores, but we generally have to return them for not fitting properly. Bob was AMAZING! My son can be over picky, but Bob was so patient. And it was a busy day as many of us parents had our kids in the store to get geared up for ski team. His prices were the same as anywhere else (some he had priced better). But then over all customer service and knowledge-EXCELLENT! The 90 minute drive to his shop from my home was worth the drive! Thank you Bob! ?”