Steen's Master Lube is a family-owned auto repair shop located in Newport, known for its commitment to transparency, trust, and reliability. The business prides itself on having highly trained technicians who utilize the latest technology in automotive care. Many customers appreciate the friendly and solution-oriented approach of the staff. For instance, one customer received prompt assistance when they dropped their oil cap behind the engine, with Steen's rescuing it at no charge. However, some reviews highlight challenges. One customer expressed frustration over a lengthy repair process for their BMW, citing poor communication and a mishandled vehicle upon return. Despite this, the majority of reviews reflect positive experiences, with customers praising the speed and professionalism of service. A military family noted the staff's dedication when they quickly diagnosed a turn signal issue and worked overtime to make necessary repairs. Another customer shared a positive story about their motorhome, where Steen's was the only shop willing to help replace fuel filters, ultimately saving them a significant towing expense. Overall, Steen's Master Lube is regarded as a dependable choice for automotive repairs, with a focus on community service and customer satisfaction.
Thank you guys for saving my day! I was stranded with a wheel that was damaged that caused my tire leaking air constantly. My tire ended up being flat, but they went above and saved my day so I wouldn't be stranded. Thank you very nice folks. I recommend them
August 2025
Excellent mechanic. Excellent customer service. Thanks guys. My jeep is happy. I have peace of mind knowing I am safe traveling the highways of Oregon and Washington.
July 2025
On our vacation, the check engine light came on in my Subaru Outback. We went to O’Reilly and was sent to Steens. The owner and his wife were fantastic and treated us like family. I would recommend everyone to take your car to Steens! Thank you, thank you, thank you!!!!
