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“Would.give it 4 stars but since the takeover of Umpqua Bank my USAA debit card's ability withdraw cash option is not available. USAA is a bank for Service Members and their families.”
“Best customer service in my life! Traveling? No problem just call. Account compromised? No problem just call - for some things you may have to go in but they'll make an appt. So no wait. Been with them for years since BoA they helped us manage all the changes and always gone above and beyond with customer service...even going with me to help straighten out a problem outside the bank! The issues with BoA were because of BoA not Cascades or FIB. They personally worked very hard to straighten out all the mess. They were difficult transitions for all. You can not blame the employees for what BoA did to us all. PS they are the same people who were there as BoA - they have not changed, if anything the customer service is now superior to when it was a BoA.”
“Service is great. Had to get a new card due to fraud. Do not appreciate that you put 16 numbers in a row without a break. Hard to enter. Please change back and send me a new card.”
“We've banked at North Bend US Branch for nearly 13 years. Very convenient location for us. We've always been treated very well. If there's a problem with the ATM outside, the help inside is superb. Very courteous folks in our experience. Definitely deserve the 5-star for a local bank.”
“I have never experienced any poor service from this branch. If I don’t understand anything, even something trivial, they take the time to explain it to me. Their customer service in my opinion is professional, friendly and most importantly, solution focused.”
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“We have been with First Community Credit Union since 1986. We've always had fabulous service. most recent favorite people that I highly recommend is Monika, Sarah and Keli. Best credit union ever. I never use a bank.”