Northwest Community Credit Union provides enjoyable and efficient service in both live and phone interactions. Customers value the zero fee aspect of accounts. However, some report it is very hard to get ahold of the credit union and note issues with setting up autopay, which can lead to missed bills. While assistance with setting up accounts or resolving fraud is described as great and pleasantly resolved, some feedback requests a change to card number formatting, noting the unbroken sequence of digits is hard to enter.
Very hard to get ahold of. Many issues asking them to put me on auto pay for a bill through them. Signed the paperwork and was told auto pay had been set. Then I had to call about 4 more times and tell them over and over to put me on autopay because I missed the bill. (That they swore was on autopay.) Do better!
January 2023
I’ve always been treated like you appreciate my business. That’s hard to find in today’s world.
August 2022
Service is great. Had to get a new card due to fraud. Do not appreciate that you put 16 numbers in a row without a break. Hard to enter. Please change back and send me a new card.
