KeyBank has received mixed reviews from customers regarding their service. Many appreciate the good customer service at the branch, with mentions of efficient staff and helpful financial wellness consultants. A customer highlighted the branch manager's courteous assistance when their consultant was unavailable, indicating a commitment to providing necessary services for both personal and business needs. Another customer praised a staff member for going above and beyond to help save a significant amount of money. However, some long-term customers expressed concerns about recent changes in service, noting the elimination of tellers and longer wait times for basic transactions. Despite this, many still feel welcomed and valued, with staff often greeting customers with smiles and providing exceptional service, even during busy times. Overall, KeyBank aims to support its customers in their financial wellness journey.
I went through hours on the phone and the only person that could really help me was John. he went above and beyond to help me. i could not expect better from mom. Please thank him because he saved 220k going into my acct monday by giving me my information.
April 2022
I'm always greeted with a smile and receive exceptional customer service from the staff here.Sometimes they do get very busy but they always acknowledge your presence in a very pleasant and professional way.Thank you Hannah and staff for always exceeding my expectations!!
February 2022
Hannah was very helpful and friendly. Great customer service.
