Banks in Oak Grove, OR

“Thus far, the customer service that I have experienced at this branch has been good. The manager referred me to one of their financial wellness consultants, who was efficient at opening my account, and very helpful, explaining some of the details to operate the opening of the account. The following day I had business at the branch arrived, and was provided with service by the branch manager, as my consultant was away from her office due to illness. He was respectful and courteous to provide me with simple services that were necessary for my personal checking and my business to function. I’m hoping that this banking relationship becomes a strong and solid piece of in my financial wellness. Time will tell.”

“Sofia is absolutely the best, she is super friendly and made everything super easy to understand. She definitely deserves a pay raise. She is so informative and reliable. She helped with any questions I had.”

“I just went in to the oak grove branch to get quarters. Transaction done and SANTA CAME ON and said for Xmas they will be giving me $100!!!! And they credited me it right there!!! Guys! Go to Embold Credit Union!!! Thank you Embold!!!!”

“Haven't been inside of a WF branch since Covid, but was trying to get a temporary debit card due to a suspicious charge at a local store. After closing the card I was told it would be 7-10 business days to get the replacement and had to have an appointment to go into a branch and have them issue one. Made an appointment at this branch and was told I would get a reminder call the morning of the appt. Although I did not get a call I went to the branch anyway . Was greeted by a friendly man and told him I had an appt but had forgot my wallet at home and could get it quickly as I live close by. He asked me to have a seat and I waited a few minutes when a woman came up to ask what I needed. I told her and explained my lack of a Drivers License and that I had to have it to take care of my business and I could be back in few minutes . When I returned the woman greeted me again and took me to her desk area where there was a chair 6 ft away, keeping me Covid safe! Her name was Rini and she was very helpful and tried her best to solve my issue which ended up not working out due to an expired DL. I was trying to pay online for my renewal of my DL when I discovered the charge that left me with less than $20 in my account. Hence the replacement card. I was expecting my SS to be deposited in a day or two and Rini said to email her when it arrived and she would help me get cash out until my card arrived. I emailed her yesterday asking if I could use an access code at the ATM to withdraw cash and she said yes. It wasn't the best resolution but it was the only one at the time and I was very grateful. I was able to get some shopping done before the bad storm last night and received an email that my card was on its way! Thank you Rini for you help and quick response to my email. It's bankers like you that ease the stress of those bumps in the road of life that keep your customers happy! Good job! I will reach out to Rini in the future for help when needed.”