KeyBank, based in Cleveland, is a large financial services company offering a range of products, including retail and commercial banking, investment management, and consumer finance. The bank operates through numerous branches, ATMs, and a mobile app, providing round-the-clock access to financial services. Customer experiences with KeyBank vary widely. Many reviews highlight the exceptional service from branch managers, particularly praising their patience and willingness to resolve issues. For example, one customer noted the remarkable assistance from a manager in the Oregon City branch, who went above and beyond to address a problem, earning high praise for her dedication. However, not all experiences have been positive. Some customers expressed frustration over issues with promotions and communication. One individual felt misled about a promotional offer and was disappointed by the lack of clarity regarding the requirements. Despite attempts to resolve the situation in person, the customer felt that the bank did not adequately address their concerns. This led to a decision to close their account and seek a different bank with better customer service priorities. Overall, KeyBank has shown a commitment to resolving issues for some customers, but inconsistent service experiences could impact customer satisfaction and trust.
I'm giving the 5 stars solely to the manager of the Oregon City branch. We've had problems with the bank itself and she was incredibly patient and helpful in solving one particular issue. She should be given a raise for her willingness to go above and beyond to make things right for us.
July 2023
Rachael went above and beyond to get my account compatible with both the state of Washington and the state of Oregon. She was focused and determined in finding away to make my situation attainable. What I originally was told I couldn’t do, thanks to Rachael I’m now doing it and with a higher interest rate.
July 2018
They got to the problem and fix it thanks you harold
