UScellular has received mixed reviews from customers. The Pendleton store has been criticized for a disrespectful environment and poor customer service, with one reviewer giving it zero stars. However, other customers praised individual employees like Samantha and Jo for their amazing service, knowledge, and patience while helping with phone upgrades. Mellie also received recognition for her excellent service both over the phone and in person. While some experiences were negative, the positive feedback highlights dedicated staff who go above and beyond for their customers.
Went in to get help with my phone. It had stopped working, thought i had a virus. She got it fixed up fast.
October 2025
Pendleton store is very high attitude environment and very disrespectful to there customers... wouldn't recommend any one to this store..zero stars to this store..the manager and owner should watch the video on October 19th around 1pm and see for them selfs how bad the employee was acting out...
September 2025
Samantha was AMAZING!!! She is incredibly knowledgeable, and so nice and accommodating. She was very thorough in going over all of our options and went through the whole transaction with us like we were her own family! Give her a raise!!!
