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March 2024 by Alan Cahn
we recently bought a Gas Cook Top from Basco Appliances and 1 year ago we bought a Refrigerator. On both occasions we received excellent customer service; once over the phone and once in person from Nick Welsh. I highly recommend them them for price, selection and a local company that operates with integrity and appears to treat its employees very well
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January 2024 by Deborah Wilson
Best service in town!
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December 2023 by Holly Dueck
I am super disappointed. I contacted someone about a Bosch 800 and was told they had them in stock for $1199. I needed one same day. So we went down and he said they'd sold out. We looked through the available appliances as we needed one today. We decided to go with a Miele for $900. When he pulled it put I noticed a dirty mask in it. I asked if it was used. He told me it was not, they don't have used appliances, it probably just had a pressure check done. We took it home and when I removed the price tag, there was a huge gash in the middle that the tag was covering. We opened the dishwasher and there was also dish soap pouring out and the inside was all soapy. If it's never been used- who the heck ran dish soap in it? I definitely never would have paid $900 for a used dishwasher. Buyer beware. We're home, we're trying to buff out the gash. We live 50min away so we're just trying to make this work but I'm extremely disappointed. Do not recommend.
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November 2023 by Paul Yoshihara
Really happy with the sales staff and “Ringo”my salesman!They have an amazing showroom, great selection, and I will continue buying from them!
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August 2023 by Chris L.
We ordered a high end appliance here and weeks later we went back to the store and found it has been sitting there for a few weeks. There sales person acted like he had never seen use and was rude and condescending. The front desk personnel were nice. When we got to the loading dock the wear house people are very rude.
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July 2023 by Mark Haines
Great to work with on the front end. I had an issue with my Monogram range later and they took forever to get back to me. So long, in fact, that I am now out of warranty and paying for the repair out of my own pocket. Just beware their customer service is pretty shotty after your purchase.
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July 2023 by Jaime M.
Basco is known for being a very high end store....catering to the elite. However, I am here to report that Basco is for EVERYONE. After going to several "discount" appliance locations, looking for a dishwasher, my mom and I decided to give Basco a try. Wow! Am I sure glad we did. The sales people are knowledgeable and approachable. They offer a wide range of options. They were not only able to meet my mom and I within our budget, but actually beat the prices of all of the other "discount" appliance locations out there. PERIOD. A special "shout out" to the logistics and delivery team! From sales to delivery...... Basco is a well oiled machine. We love our new dishwasher. Not one scratch or ding! No matter what your budget is.... Basco will meet you where you are at, and make sure all of your appliance needs are taken care of. Thank you Basco!!!
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June 2023 by Jaimie Kyle
Everyone was super nice and accommodating. They care about your preferences and needs and make sure to ask you plenty of questions to see what's in your best interest. When finishing paperwork they offer you water and have a very nice show room. Great experience overall
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May 2023 by David Fischer
I've gotten some good deals. What often gets missed is that while their showroom focuses on high end appliances, these guys also sell entry level builder grade appliances as well. The outlet store is probably the best place to find them. The outlet store a far cry from their fancy showrooms but if you just need a plain Jane appliance, this might just be the place to go.
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April 2023 by Ms. Lopez
It's hard to find great people and appliances at the same time! Well Guess what? I found both at Basco! I found a built-in thermador fridge and Nick all at the same place! Nick our salesman was so helpful and so honest, and not to mention those great cookies they gave out, so warm and gooey! I will send my contractors here for further purchases, Thanks Nick!
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April 2023 by Patti L
Thank you to Jason G on the sales side! On the delivery side, a huge 'thank you' to John and his team Eugene and Jose. They had to navigate quite a set of stairs and they made it seem effortless! I could not be happier with my experience with Basco! Thanks to all ...
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March 2023 by Lisa
Completely unprofessional actions
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March 2023 by Sara Tunstall
I bought a $5,000 Bosch pro range from Basco in Dec 2021. It’s the fourth expensive appliance I’ve bought from them. This one happens to be a lemon, and they’ve brushed me off by email over and over as I tried to get it solved. Three (or 4?) repair visits over the last year, two igniters replaced (and now it needs a third), a thanksgiving spent sitting on the floor watching for the temperature in the oven to drop so I could turn it back on again and again, and they seem to refuse to make the situation right. It is exhausting, and frankly, unbelievable.They ran out the clock on my warranty, finally promised me an extended warranty, and then stopped answering my emails asking for the paperwork. I have never in my life felt like the only way I could get a customer service issue resolved was by writing an online review, but here we are. Any thoughts on this, Basco?
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March 2023 by Jessica Cardin
We purchased a washing machine on Friday and setup delivery on the following Monday. After the machine was installed we attempted to run a load of laundry and the machine was not working. We called Basco and Nick helped us out and had a replacement unit delivered later on the same day. They were very helpful and understanding. Basco will have our business going forward with any other appliance purchase.
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March 2023 by Edward Shirk
Expertise and variety in appliances you can't get anywhere else. Feels like you are selecting from the best of the world rather than just US models. I have save thousands of dollars over the last five years.
