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March 2024 by Lindsey Klein
Called ahead, staff was friendly. Went in later and staff was patient helping my overly excited 4y/o build his first bear. Definitely recommend taking your little for their birthday, you only pay the age their turning (example, i only paid $4 cause he's turning 4 this week). You pay extra for an outfit or talking heart, but it's definitely worth seeing them happy and have a special friend that they 'made'.Definitely going back on years to come.
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March 2024 by Kayla Scott
I wish I remembered her name but the woman who stuffed our bears (short blondish hair and glasses) was so sweet and so was Amanda at the register!
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March 2024 by Tiffany Wright
Had a very helpful crew working! Always a nice experience.!
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February 2024 by Christy Borum
Brought in my 5 year old for her birthday. We were both a bit overwhelmed with all the choices, but it was very engaging and fun for her! The person filling the critters with stuffing was so chatty and kind, and the 'heart ceremony' they do is super sweet! Definitely will be back.
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February 2024 by Trina S
They did a good job studying my bear even adding more stuffing to make mine firm when I ask. They have so many cute outfits for the bears too! The staff was nice. The bears are a bit pricey but if you want a custom bear then you pay the price.
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January 2024 by Darren Jones
As an adult male walking in with no experience, I'm unimpressed. It's just an overpriced stuffy. You essentially pay almost double just so you can watch it get stuffed and put clothes on it.
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January 2024 by Joel De Gan
The wait times are insane and it wasn't super busy.
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December 2023 by Kori Mayer
Was sooooo much fun! On their birthday all you pay is what age they are they had sooooo much fun
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December 2023 by Johnna Fravezzi
I took my son here so he could get himself something he's wanted for a couple of years. Walking in some of the prices were not clearly marked and my son is a little upset and the girl behind the counter kind of just rolled her eyes at my son. We finally settled on something and the other person working was way nicer and not as pushy with sales and rushing us. I kid you not in the 20 minutes it took my son to pick something she asked us about 20 times if we were ready.
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December 2023 by Anonymous Anonymous
Love this store and everyone is so friendly. Love my Pom Pom Purin. 5 star review.
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November 2023 by Sophia Blankenbaker
Honestly I had a horrible experience ! Me and my bestfriend decided to go to build a bear and look around. We saw the BLACKFRIDAY deals and decided to start working on our bears! The worker who assisted us was very cocky and NOT happy with us at all. We were so so excited any way because of the deal and bears! We got so attached to our stuffed animals . We picked out little outfits and everything! Then we got to the cash register . Instead of using the blackfriday deal the same worker charged us 60$ for the bears. Originally they would have been : Tom Nook on sale - 18$ and Mermaid frog on sale - 12$. The worker said we needed to buy one full priced bear and then get a 12$ bear. We asked if we could return them . They said NO. I was shocked on the money I spent and the service I left and checked the website which said I COULD return the bears. Me and my bestfriend got a full return when we went back ( different worker) . We are still highly upset . The only reason I gave it a 3 star review is because the quality was amazing and the setup was great . I am so upset the worker didn’t go through with the blackfriday sales and was so grumpy .
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November 2023 by Ashley Herret
Not satisfied at all, explained my situation over the phone before driving an hour an a half for my sons 3rd birthday. To be told when I get there that they are only concerned of the name of the employee and how they can’t help service me today because he was not able to physically be there after I was told I can still get his birthday bear. Not trained well, no communication, no team work and it’s sad they can’t own up to their own mistake. “ great way to represent your job “
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November 2023 by Elias Vazquez
Was info that I could come in to the store even without my kid and once I got there I was info that I needed to have my son with me like why tell me one thing and then switch it up like maybe the worker don’t really know the policy or maybe you just new worker
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September 2023 by Chloe B.
We came to build a bear for my sons birthday! Unfortunately the staff seemed like they hated their job and they were miserable being there. Did not greet us, when it came to the stuffing, we waited for about 10 minutes until someone came over. No greeting when they did came over and then she went through a "script" about the bear stuffing. Thankfully my son didn't seem to notice.
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September 2023 by Ellie Herman
I would have loved to given them more stars but here are a couple reason why I did not. First, the availability was not great. My little friend that I took to build their first bear wanted a kitty cat and they were out of they one they wanted. They also were out of the one I wanted and my 2nd choice as well. It was more upsetting because they had the display one still out but could not let us buy that one for some reason? We finally found out that we each were okay with but then the fill station was super long. The checkout line was also very long, they only had one employee per station, so one at the fill and one at the check out. There was someone else walking around but they were not helping out for some reason. I understand that people have to take breaks, so I am not blaming any employee, they all did a good job. However, at a store meant to help kids, they should know that kids don't do well with long wait lines. Overall, it was not a great experience like I had hoped. I wish they were more organized, had more inventory or would remove displays if they were all out of that bear, and were faster at checking people out. Their printer took a long time, their receipts also. It just seemed like everything there was so slow. I would not recommend.
