-
November 2023 by Yongkie Hurd
Cheryl is a real expert when it comes to knobs, sink and faucets, really professional. Thank you ! It makes the selection a breeze.
-
November 2023 by Chris Ell
This business is a terrible blight on the community. Their buildings occupy at least 75% of the block bounded by 16th to 17th Street and Everett to Flanders yet they have taken zero ownership of the sidewalk directly adjacent to their buildings. Everett, 16th, and 17th are constantly covered in trash. 17th Street has been lined with tents and trash for most of 2023, hypodermic needles are often dangerously mixed with trash and leaves. Even directly to the side of their main door I saw dog poop sit for days this week until someone stepped in it and smeared it on the sidewalk. With the money this business makes and their large staff they can easily have someone spend 30 minutes a day cleaning the surrounding area and alerting the appropriate authorities about illegal activity.
-
October 2023 by Brad Mccray
The service & knowledge was off the charts. If only more companies were like Chown. I went in with a pressing commercial issue. Tony explained what they could do and then -- without prompting -- CALLED out of store installers to help get the job done in a timely manner!!! Incredible. He also predicted all the needs of said installer. Chown will get all of my business moving forward.
-
October 2023 by Meredith Lyon
I love how they let the areas around their building go to hell with feces, garbage and tents so that when you walk in the overpriced fixtures they are selling feel especially luxurious.
-
July 2023 by Sam Alison Escape.outdoors2020
Great group of people work here. I've never left here empty handed.
-
June 2023 by Judd Alexander
If I could give 6 stars I would. Cheryl Boss provided the best customer service I have received in quite a while. Her colleagues were also great as well. She knows her stuff!
-
May 2023 by Debbie M.
I highly recommend this business. We are in the midst of a renovation, and Terri Benedict, who helped us was marvellous. She was so knowledgeable and professional. My husband, who isn't always easily pleased, was very happy. The showroom is well lit and very well stocked. We had a return to make, and that went seamlessly, something that doesn't happen very often! I was impressed by the entire shop. Terri helped us with decisions and gave us advice, while not making us feel pressured in to decision making, she also admitted if she didn't know something. They have a good parking area. I was pleased in every way. I am excited about picking up our order too.
-
February 2023 by Steven Jones
This is an amazing company and the services are second to none. Marriah specifically was our sales representative and was so helpful and thorough
-
February 2023 by Bowie Twombly
It's wild to me to see that I'm not the first or second person to leave remarks about the flat-out dangerous driving of Chown employees in official vehicles but the THIRD. I watched license plate Chown #2 drive through a red light after coming to a full stop at 9:30 this morning. It wasn't even that there was no traffic, there was a constant stream of oncoming traffic, and a Volkswagen had to slam on their breaks to avoid T-boning the Chown van. There is never any excuse for driving like this, especially not in inclement weather. This driver put their convenience above the lives and safety of everyone around them, and for what, hardware? I try to give everyone the benefit of doubt and thought that maybe they just made a particularly egregious mistake, as we all do on rare occasions. But after seeing the other comments about drivers' selfish, aggressive, and simply dangerous behavior, this is clearly a pattern, and this person should not be allowed behind the wheel of any vehicle.
-
February 2023 by Anthony A.
What a store? We went in for kitchen remodeling. We were excited to have so many options. Lilly helped us make the perfect selection. We wanted an under mounting sink for the counter and we picked the Julian brand. They had it in stock ready to go. The faucet selection was just as smooth. Sometimes you may have too many to choose between, however they had just the right amount. The pull and knob selection was expansive. It took a while to narrow down our choices and went back and forth for a week. Lilly was so patient with us it was unbelievable. I guest she must be used to people going back and forth on decisions. The store is top notch and carry too brands. If you can't find it in the store, they will research it and find it for you. I'm very happy with the service and selection. I can't wait to remodel the two bathroom we have scheduled for later this year or next. They have some beautiful bath tubs displayed.
-
January 2023 by Manouchehr Louie
very very very bad customer service .We purchesed 2 Faucet for our master bedroom's bath,one of them came after one minth,after 6 month We still waiting for the other one,& when I asked them why you guys didn't tell us before purches it's going to shiping like this ,so We should buy another one ,& they said We don't know without any appologise.
-
January 2023 by hannah lauren
Joel and the team are amazing and have always gone above and beyond in facilitating our projects. They are incredibly knowledgeable on what's the best fit for your budget. You can trust you're in great hands from start to finish.
-
September 2022 by Patty Locktov
Absolutely horrendous customer service. This is the second time they have completely shown that they could care less about a homeowner. Apparently if you are not a designer or contractor they can’t be bothered !! Several years ago I wanted to purchase three outdoor lights from them and they couldn’t even get back to me so I could place my order and recently I wanted to get some information on a $3600 light fixture and once again I received zero response. What a joke !!!
-
August 2022 by Sara Rabuck
This place has absolutely horrendous service. They don't care about you, they don't even know about their products, and they have zero communication.We purchased a door through classic sash, they tried to connect us with Terri. After 4 months of Terri not responding to emails, I called the show room myself to order our door handle. We requested a different person since the other one couldn't bother to answer an email- well made no difference. The woman told us our hardware will be here in 2 weeks max (ordered 6/6)- before our doors even arrive. Fast forward 4 weeks to our door install date: hadn't arrived yet by 6/27. So then they tell us 2 more weeks about a dozen times (only when I initiate conversations- of course no one ever reached out to me). Would you believe it is 8/17 -*** STILL NO HARDWARE***. We are about to do 2 bathroom and a kitchen remodel- we will drive to Seattle Chown instead of giving them another penny. Not to be trusted and an absolute headache. Unfortunately because of course Chown products are great- but their incompetence makes it not even close to worth it.
-
August 2022 by Kirk Berry
Great store. Excellent products and very knowledgeable staff.
