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February 2024 by boomersooner 1904 Bateman
Good experience overall! Pretty consistent over the years!
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February 2024 by Benjamin Shepherd
Taylor and Sandra were the absolute best. I'm not saying that you should drive all the way out here just to rent a car, but this is definitely the best car rental experience I ever had. I got a little confused on the rental process, but they helped explain everything and got me set up with a great car! Thank you so much for all that you do!
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February 2024 by Tracey Philbrick
I had to rent a car while my car was in the shop. While i had the rental, the city was hit with an ice storm. I never really even drove the rental and was stuck at home. Taylor at Gateway was amazing and helped me in so many ways. Thank you.
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January 2024 by Lewis Sempek
Curtious, patient, and eagar to please is the customer service.
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January 2024 by Nikki Hintz
Just want to give a shout out to both employees working around 445pm! Wish I had names but I came in last minute after both Enterprises near my house were without power. The lady that helped me was personable and easy to work with and in good spirits given the conditions of the weather and parking lot outside. It’s cold and so icy and it was the end of her shift but she helped me with ease and even let me change my paperwork last minute to get the insurance coverage I said I didn’t want. She was working with a guy in a green coat who I also witnessed providing stellar customer service - I’m sure after this ice storm they are drained from being so busy so THANK YOU!!
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December 2023 by arnitapdx
My experience with Enterprise Rent-A-Car was Excellent!! Sandra is a great representative who provides awesome customer service. Everything was smooth and efficient. Everyone was friendly and professional. Enterprise is my go-to. Will definitely use again when the need arises.
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November 2023 by Selena Rios-Juarez
Not recommended. Their own management is entirely unhelpful. If you want to be reminded how corporate America works by all means attempt to get a rental here. Austin you could have been a lot more helpful. You chose not to be.
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November 2023 by Joseph Borillo
Rented a car at the last minute from this Enterprise location. The team was very quick to fulfill my request, and all went smoothly. Special thanks to Austin.
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September 2023 by bert brownell
Had to take my car in to the shop for repairs. Went to enterprise for a rental, my insurance paid 2/3 of the cheapest rental. I had to pay what they said would be 10 dollars a day out of pocket. The rental ended being 13 days, 4 days longer then expected they said it would be around 80ish then they charge me double called to get you don't understand. I understand that you guys don't break down the out of pocket costs.
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September 2023 by Timothy Calkins
The employees were very polite and helpful. They offered me options for what type of vehicle I could rent. The vehicle was clean and functioned well. I was also offered additional insurance options to cover any possible damage during my rental. The entire process to check out took about 15 minutes. The process to check back in at the end of my rental was a bit longer at 20 minutes, but there were several other people that turned in their cars at about the same time. The employees were very efficient at their jobs and new the computer system very well which sped up the check-out and check-in processes.The only mark against this location is that they will not drop you at the airport after the rental is over. However, I believe that is an Enterprise policy and is not unique to this location.
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September 2023 by William O'Neill
Ryan & Sandra we’re extremely helpful representatives, they made sure I felt comfortable, stylish, and safe with the vehicle I was driving and when they got me the added insurance it made me feel relived and happy to spend the extra money on mine and the vehicles safety. (Most reps treat you like insurance is a sales pitch and tend to be uninformed…. This was not the case) so happy with my experience! Thank you Ryan and Sandra!!!!!
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September 2023 by Angela M
I've rented vehicles from Enterprise initially through my insurance co then once a week on my own for the last 6 weeks. In all cases, the process has been very smooth and efficient. The customer service has been excellent.
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September 2023 by Jose Jr. Nungaray
Staff was exceptionally helpful and professional. They quickly provided what I need and check out was super prompt. They answered all my questions. Return was not a hassle or a struggle either. This all despite that they were very busy. If same staff is working In the near future, I will gladly choose enterprise.
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July 2023 by Tashina Lowry
I recently had the best experience with Enterprise! I rented a vehicle out of the Seattle airport and worked with a gentleman named Bryan. I self checked in online (super easy) so when I went to pick up the car there was no waiting in line. I went straight to pick up and was greeted by Bryan who simply said these vehicles are available, you’re welcome to pick one and leave. It was great! I was gone within minutes. Bryan was friendly, smiled and was professional. My experience does not end here. When I went to drop off the vehicle in Portland I was greeted by Isaac who was also super amazing. He was very professional and friendly and checked the vehicle in quickly. Within minutes I was on my way again. I will ? use Enterprise again! I was thoroughly impressed by the customer service. Start to finish A+.
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July 2023 by S Paul S.
Great customer service, clean cars, pick up up and take you back again. Their service was so helpful during a challenging situation. Much thanks for the all hands on deck approach.
