Lexus of Portland is a trusted dealership known for providing a positive and professional experience for customers. Customers appreciate the friendly and welcoming environment, especially within the service center, where staff like Brian make the process of car service and loaner vehicle access easy and comfortable. The team uses helpful tools like video reports to explain car services clearly, which builds confidence in the quality of care. Many customers have had excellent car buying experiences, highlighting the helpfulness of staff such as Kamron, Calamo, Yasu, Ian, Rob, and Ashlie Nguyen. They are praised for their patience, transparency, and personalized assistance, making the complex process of purchasing or financing a car smooth and stress-free. The dealership’s staff quickly greet visitors and offer convenient options like loaner vehicles, enhancing customer satisfaction. Whether customers are returning for routine service or buying a new vehicle, they often mention their intention to return, citing the professional, friendly, and caring service they receive. Lexus of Portland emphasizes transparency, efficiency, and a team-oriented approach, making it a reliable choice for automotive needs. The dealership’s commitment to customer satisfaction and quality service reflects its strong reputation in the Portland area.
Even though I had to wait for delivery of my new car Daniel Garvin made the wait less difficult by keeping me well informed of what was happening in the process. When I was finally able to pick up my new car Dan, Edgar and Jeff guided me through the process! Thanks very much!!
September 2024
Amazing car buying experience. Excellent customer service to all the employees of Lexus of Portland. Kamron was an amazing help through the process. Thank you for helping us through buying our new car
September 2024
Excellent from start to finish with Don Smith. I love the video review by your service technicians. Very reassuring.
