LOFT in Happy Valley, OR offers effortless, undeniably feminine and modern casual style, featuring clothing for work, home, and weekends. The store carries tops, sweaters, dresses, pants, jeans, shoes, accessories, and petites. Some customers report positive experiences, with very kind staff who take time to help, such as assisting a tall customer find slacks that fit. The clothing is described as carefully crafted and ultra-wearable. However, experiences vary by location. The Clackamas store is noted as a hidden location in the mall that is often empty with limited staff. Some customers find the customer service associates rude and uninterested in helping, suggesting the location is struggling. The store has a very strict return policy; the return window for online orders starts on the purchase date, not delivery. While corporate customer service can sometimes make exceptions, returns in store may be restricted, especially if items have since gone on sale, potentially resulting in a partial refund. Some shoppers recommend buying online for better selection.
Not impressed with this loft store. Went in to return an order a little while ago and the lady wasn't very nice. Loft in general doesn't like people to make a return. Sorry but I'm not keeping clothes that are poorly made, fit bad or are not flattering on... who would. :( hopefully in the future is a better experience.
May 2023
Very near store even tho lots of merchandise. Very helpful staff and friendly. Truly a delightful atmosphere
May 2021
Nice clean well stocked merchandise of nice quality.Nice nice people working in this store.Made you feel welcome.
