OnPoint Community Credit Union is a financial institution dedicated to building strong communities by supporting financial growth and well-being. They provide financial services and education to improve the lives of their members and the communities they serve, including Portland, Vancouver, Salem, Eugene, and Bend. Founded in 1932, OnPoint has grown to be the largest community-owned financial institution in Oregon, boasting over 90 years of banking know-how and the strength of more than 500,000+ members. Customers report great in-person service with helpful and patient tellers. Some locations are appreciated for being open extended hours and having ample parking, including outdoor ATMs. One reviewer highlighted a banker's exceptional customer service, spending a good hour examining a suspicious check and escalating the issue to the fraud department, ultimately saving the customer from a disastrous scam. Another reviewer praised a banker for their help and smiles. Additionally, a customer found a staff member to be the best, providing significant assistance with financial planning, loans, and credit, always listening and having the customer's best interest at heart. However, one reviewer noted that the phone system is poor, making it difficult to reach branch staff. Parking at some locations is also described as the worst, with a suggestion to park on the street if possible.
Wow! CW Willoughby earns a golden award after how much he helped me today. He took extra time to assist my housemates and I through our unique circumstances and concerns. He made us laugh and was very patient with us as we set up our accounts. Thank you!!
