OnPoint Community Credit Union
Banks,
Credit UnionsHours:
7555 SW Barbur Blvd, Portland OR 97219 Hours
About OnPoint Community Credit Union
OnPoint Community Credit Union offers a mixed experience for its customers. Some reviews highlight excellent service, especially regarding car loans, where staff are praised for their smooth guidance and commitment to customer satisfaction. Positive interactions with knowledgeable and friendly employees leave customers feeling informed and confident about their financial decisions. However, other reviews point out issues with understaffing and long wait times, leading to frustrating visits. Some customers describe experiences with less-than-cordial service, feeling pressured to consider products they weren't interested in. While one branch excels, another location is noted for its contrasting service quality. Despite these challenges, many appreciate the compassionate and efficient help available for various issues, making OnPoint a friendly alternative to larger banks. Overall, the credit union's community-minded approach is recognized, but there are calls for improvement in customer service consistency.
Most Recent Reviews
February 2025
OnPoint team is always helpful and friendly. Highly recommend!
July 2024
Everytime I go here, there's an issue. Always takes forever, always understaffed it seems. The teller today didn't even try to act cordial. In fact they seemed totally annoyed that I had the odasity to stop by. The branch in Hillsdale is opposite in every way and worth making the extra trip.
October 2023
This bank made getting my car loan a breeze! The process was incredibly smooth, and the staff guided me every step of the way. Their commitment to customer satisfaction is commendable. I highly recommend this bank for their excellent car loan services. Five stars! ⭐⭐⭐⭐⭐
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