Point West Credit Union is a small, not-for-profit, member-owned financial institution dedicated to serving its community with inclusion and equity. With just one branch, it offers a personalized touch that large banks often cannot match. Members appreciate the great service from the staff, who are known for their professionalism, kindness, and willingness to help. The branch manager and team members, especially, are highly valued for their support and understanding, often going above and beyond to assist members in difficult situations. Despite its limited online banking options, the credit union maintains a strong commitment to its members through face-to-face interactions and community involvement. While some members find it inconvenient that there is no shared banking or easy cash and check deposits, they acknowledge the efforts made by staff to provide good service. Members also recognize the importance of the credit union's mission to bring inclusion and support microenterprise businesses in the area. Overall, Point West Credit Union is recognized for its dedicated staff, personalized service, and community focus. Although it faces challenges typical of small financial institutions, it continues to prioritize the needs of its members, fostering a welcoming environment rooted in trust and care.
The current staff has been wonderful to work with. I understand the previous manager failed to do their job. The current manager bent over backwards to get everything corrected.
December 2023
the service is great! The time to complete my transaction was very good. I would recommend this bank to all my friends and family members. thank you for the great service you provide.
November 2023
I’ve been a member since the mid-eighties. My only problem is there is no shared banking anymore. Makes it difficult to make a cash deposit if needed or a check deposit. My son-in-law showed me how to do a deposit on the mobile app but I don’t particularly like that method.
