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June 2024 by PE RS
I have been a member since 1996 and there have been so many changes that happened in the past few years. Customer service is one thing. I ordered a new debit card she said I should receive within two weeks. It’d been three weeks had passed and I didn’t received the new debit card, and so i called to tell her that I had not receive the new debit card, and she said she didn’t know what had happened again said they would order a new one. I crossed my fingers, hopefully it will come this time!….Update: This time my wife called, and she was saying that the card was mailed to our old address.
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May 2024 by Schad McJoslin
My fiancé has bought a car using this bank. Pro, they helped her get a car. Con, only hold 9-5 mon-fri when they know most people work similar hours and can't access their accounts. My fiancé has been diligent in making her payments, but they can't have even one person work on a Saturday. I wouldn't use a credit union who won't hold on weekend day for people to utilize their services better. But hey, I'm not a business owner or a bank, so maybe I don't know what is best for the common person.
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May 2024 by Etelberto Cabrera
the best bank my best decision !
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April 2024 by Chad Fowler
was a member for around 36 yrs until recently. i’ve had employees give me conflicting answers time and time again. took them 33 days to get me a new debit card. they shipped the first one to an old address which was mail wasn’t being forwarded to. another time i was told it would ‘rushed’ to me. 7-10 business days is NOT A RUSH.apologies go a long ways and i barely received one. there’s been times i went in and the employees looked at me sideways and barely smiled like they didn’t care for the job. there was one teller i absolutely loved but that wasn’t enough to stick around. they were definitely better their last 2 locations
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March 2024 by Joy Czmowski
I've been a member for 35 year. I have never seen a bank go downhill as fast as Point West CU. When they made the move across the freeway they lost anything that was good about them. There is no customer service. When you call on the phone they never answer anymore, it's always the stupid recording of we're sorry we are experiencing a high call volume.... well I left 3 messages and 3 days later they still had not returned my call. It's too bad they are driving members away. I will be leaving. Do not do business with them they are awful.
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February 2024 by Aaron Lukosh
Pretty bad rates in comparison to other credit unions, terrible customer service, sometimes takes days to get a hold of someone.Edit: They replied to this review within 30 minutes of me posting it. I have been trying to get a hold of customer service for 4 days, calling multiple times per day and at different times. This response is pathetic, and shows they only care about members when their terrible organization is shown to the public.
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December 2023 by Diane Keiser
I have been doing my banking with PWCU for about 20 years. I have never had an issue with their services. When I was applying for my retirements benefits they assisted me free of charge. After Covid some services appeared to have changed but I feel their online services more than compensated for lack of in person contact. I have never had problems contacting them. I would highly recommend this small friendly credit union.
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December 2023 by Rosa ..
the service is great! The time to complete my transaction was very good. I would recommend this bank to all my friends and family members. thank you for the great service you provide.
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November 2023 by Joanne Twilleager
I’ve been a member since the mid-eighties. My only problem is there is no shared banking anymore. Makes it difficult to make a cash deposit if needed or a check deposit. My son-in-law showed me how to do a deposit on the mobile app but I don’t particularly like that method.
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November 2023 by Quinland Porter
Terrible experiences with this credit union. Impossible to get a manager to speak to when they have made mistakes with my accounts. Do not bank with them.
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September 2023 by manuel ulloa
This branch, crew members but SPECIALLY !! Branch Manager, my appreciation and respects,They helped me out off a good one, awesome persons!!!!Kind regards Manuel Ulloa
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September 2023 by Eric Svela
This has to be the worst financial institution there is.Like so many no return calls no concerns about people stealing out of the elderly accounts even when you notify them they just don't care. Need to notify the federal authorities
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September 2023 by Sally Mueller
I have to mentally prepare myself to go into this credit union because the customer service has been soo rude
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September 2023 by Jason M
As a small, community-centered credit union with just one branch, PWCU can't easily compete with some of the conveniences of large banks (especially in this very tough climate for small ones). But every time I have had to physically go into the branch over the last decade, I've been reminded why I stick around: good people doing their best for customers and keeping the broader service mission alive. Today, for instance, I arrived in an unusually grumpy mood, but Monica (sp?) and other staff members bore with me and quickly sorted out what I needed, with professionalism and grace that left a smile on my face. For that, and for PWCU's commitment to all members, I am grateful.
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August 2023 by Emmanuel Edochie
Title: Exceptional Service from DeRonda, but Limited Online Banking OptionsI've had the pleasure of working with DeRonda at Pointwest Credit Union in Portland, and I must say that her professionalism and efficiency have truly enhanced my experience. She consistently handles issues with great care and speed, which is a breath of fresh air in today's fast-paced world.DeRonda's dedication to ensuring that my concerns are addressed properly and promptly has left a lasting impression. Her ability to navigate through challenges and provide timely solutions is commendable and greatly appreciated.However, it's worth noting that the online banking options at Pointwest Credit Union are disappointingly limited. This has proven to be a considerable inconvenience, especially when DeRonda is unavailable. While her assistance is undeniably valuable, a comprehensive online banking system would ensure a smoother experience for members even when in-person help is not available.In summary, my interactions with DeRonda have been a highlight of my experience with Pointwest Credit Union. Her exceptional service shines bright. Nevertheless, it's crucial for the credit union to invest in improving their online banking options to better support members during times when personalized assistance isn't accessible or atleast expand the personal assistance team. Also understand how this is difficult for a small regional bank to do
