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March 2024 by Rian L.
They went above and beyond. They were all so nice! I will never go anywhere else to have anything done on my BMW. Thank you all so much!!
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March 2024 by Aviel
Excellent. After purchasing a used BMW there were things I knew would need to be done to ensure my car's service was up to date. I had called two weeks prior to discuss some of the services offered at PMW and spoke with Niles, his knowledge and experience instantly made me feel in good hands. I later spoke with Ariel who is very professional and we arranged a time to bring my BMW in for service. From the moment I walked in I knew I made the right decision, Emily greeted me with a lovely smile and excellent customer service. Before the work was done everything was clearly communicated. I feel relieved to have a business that I trust to service my BMW. I am very thankful for the level of professionalism I experienced. I will recommend PMW to anyone who is looking for attention to detail, high standard of excellence, and the best customer service in the business.Update:PMW is awesome and they take care of business! I appreciate their kindness. Big thank you to the team.
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March 2024 by Iliana Fontal
I don't know much about car issues or parts to be replaced but whatever my BMW has the PMW staff is great at explaining!! It is such a seamless experience to use their services! It is actually a JOY to interact with them!
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March 2024 by Ruby Gates
I had a fantastic experience with Portland Motor Works. Everyone was so friendly and helpful, and I never once felt like a nuisance. They could answer every question I had, and also provided great documentation of everything they found and fixed. The prices were transparent, too, and they have a great, easy online approval system. Will absolutely only go here from here on out.
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March 2024 by Nicholas Mesirow
The staff at PMW is excellent. Niles and the other mechanics are knowledgable, thorough and ready to address any question whether big or small. I wouldn’t take my BMWs to be serviced anywhere else in PDX.
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March 2024 by PDX Supercars
Call them told time what's wrong with my sister's 2015 BMW M3 they confirmed the issues and fixed it, and they gave me a verbal guarantee witch made my life easy and they were very friendly and flexible with my schedule.
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March 2024 by Julia_hh_f
My BMW dealer did the initial diagnostic test and told me that my car’s flywheel failed. We decided to have a second opinion. I called a couple of local BMW specialist. The first one told me since it was such a rare failure, they didn’t have the experience. I called PMW. It was Niles, the owner, answered my call. He told me that the flywheel failure was extremely rare and usually it was loose belt which would be an easy fix. By the time I brought the car to PMW, the car failed to start. After examined the car, Niles told me that he was 95% sure that it was the failed starter, not the flywheel. They took a lot of photos with labels to prove their judgment. Sure, after a new starter was put in, the scratch noise is gone. Niles are extremely professional and experienced. I don’t blame my dealership either for their mistake. Figure out this kind of problem needs many years experience.
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February 2024 by Momodou Bah
I recently had an exceptional experience at Portland Motor Works, especially with my '93 BMW 325is! From the moment I reached out, they were incredibly accommodating, managing to fit my car in for service on the very same day. Both Emily and the owner stood out for their phenomenal customer service, making me feel both valued and respected as a customer. Their team not only addressed my BMW's needs efficiently but also provided transparent communication throughout the process. It's rare to find such a reliable and customer-focused auto repair shop. I highly recommend Portland Motor Works to any BMW owner in need of maintenance or repairs.
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February 2024 by usha patel
I have been going to Portland Motor Works for many years now and always had a great experience.
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February 2024 by Dan Sowards
Great staff and owner. Full details of the scope of work was given. End cost matched original bid. Superior serve start to finishServices: Transmission
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February 2024 by Antaniqua Clay
Emily and Niles are the best! My experience was informative and seamless. They really do a great job of keeping you updated on what’s going on and next steps, if you have a warranty like I did they advocate on your behalf to get services paid for and get parts in a timely matter. I recommend you bring your care here if you want quality work done and great customer service!
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February 2024 by Nick Chowdhury
Great experience, really professional, knowledgeable, and timely. If you have a BMW this is the place to go in Portland.
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February 2024 by M TRUCKING
great work !!! helped us out very much
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February 2024 by Kyong Kim
Niles and his crew is the only shop I trust to take my BMW M3 to work on.Also the art of customer service is not lost at this place,basically PMW is a great place to get your European cars worked on!
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February 2024 by Randy Jacoy
Can't say enough good things about PMW. Professionally serviced our 2012 BMW Z4. The owner, Niles, even called me to explain the issues that they found and recommendations as to which ones should be addressed and which ones should just be watched. Really appreciate the honest, personalized service. And lastly, Niles and his daughter Emily are two of the nicest people you'll ever meet. You can tell they genuinely care about you and your car. I'm actually looking forward to my next service!
