Quick Lane at Courtesy Ford is a business that offers a range of vehicle services with a focus on customer care. Despite experiencing some internal organizational issues and a current outage of their customer management system, the staff remains patient and dedicated to providing quality service. Customers have praised the team for their friendliness, patience, and attention to detail, often describing their experience as stress-free and efficient. The staff is known for treating customers like they are the only ones that matter, ensuring that vehicles receive the same level of care as if they were their own. Many reviews highlight the quick turnaround times, with services like oil changes and tire swaps completed in less than an hour, sometimes even without an appointment. Customers also appreciate the helpfulness of the office staff and technicians, who go out of their way to check over vehicles and point out future considerations. While the location can be a bit challenging to access due to a busy intersection, the overall experience is positive. The team’s dedication to good service shines through, even amidst external challenges, making Quick Lane a trusted choice for vehicle maintenance and repairs.
First time oil change and tire rotation at this location. Got lunch and came back less than an hour later. On time, on price, friendly people. Will return for my next service.
May 2024
Friendly people. Just dropped in for oil change. They worked me in and were very close to time promised. They checked my truck over and pointed out to me somethings I should consider in the future.
March 2024
Very pleased with the service I have received. Robert was very helpful, and knowledgeable.
