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June 2025 by Jennifer Gutchess
After the merger, their customer service has gone from good to horrible. It’s impossible to reach anyone—I just got stuck in an endless phone loop, and employees don’t return your calls when they say they are going to. They won’t help me with a credit dispute for fraudulent charges. Someone first entered the information incorrectly, then I had to start all over and spent a long time on the phone on numerous calls, and now they just aren’t responding! I will be switching to a different credit union.
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May 2025 by Kristin Schlotterbeck
So disappointed in this merger. Was an Advantis member for many years. Always had a great experience with them. Even though I now live out of state, I kept banking with Advantis because their customer service was so great. Could always get someone on the phone to solve a problem right away.
Since the merger, service has been terrible. It messed up several of my scheduled auto-pays so bills didn't go through on time. At the time I couldn't get a hold of anyone because all their systems were down. I incurred fees as a result.
When I finally spoke with customer service it was terrible. Waited a long time to speak with someone initially who then transferred me to a different person. That person said they would check on whether they could compensate me for the fees, and then never got back to me. I've called. Left voicemails. Nothing.
I will be looking for a new bank.
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May 2025 by Barbara Baltz
I’ve been a member of Rivermark since 1995 and have been pleased with their services. Staff has always been pleasant and helpful, and they offer all the banking services I need. Yes, there have been some glitches during the merger with On Point, but mergers are always problematic.
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May 2025 by Brian Levin
An atrocious banking experience. Especially after the recent merger. For years I have received misinformation regarding my account/loan. I thought banking with a credit union was the right thing to do, now I realize I would be much better off with virtually any other banking entity. I have been tying to access my online banking so I can PAY RIVERMARK for a loan. Their technical issues/incompetence since merging with Advantis have hurt my credit score. I have witnessed the decline of this CU for years, now its biting me in the ass.
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May 2025 by Larry Light
Hi, I have been with Rivermark before it was Rivermark ( Safeway NW CU). The merger has brought about nothing good from my perspective. The cutover on the website was a disaster that took waaayyy to long to resolve. They should have perfected the cutover in the sandbox enviornment before they went live.
The ltest insult is offshore call centers that can only give you limited help. To get helpfrom somebody stateside you have to leave your name and number with the call center supervisor then wait supposedly for 24hrs, maybe longer. This is such a downgrade in service. I needed answers within the hour as I needed specific info for a pending house sale. I will now be looking for other Banking/CU options that have USA based help. So ticked off.
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May 2025 by Lesley Kartali
Terrible experience so far. Opened a new account as a new member and never received a debit card! After two weeks reached out and they said whoops the card had an error printing and they never sent out. Are you kidding me? Why didn't anyone let me know?
They didn't even offer to send priority though their error. So have to go in to a location to get it after weeks. Terrible and unprofessional. For shame.
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May 2025 by Timothy Nelson
OMG! My debit has been lost/stolen. Phone contact is “out of normal business hours”
AND our website is “currently down”. Thankfully I’m poor at the moment! No big deal to have my last thousand dollars stolen. Trump freaks…
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May 2025 by C C
*update* Corporate reached out to me and they have confirmed they are running off of call centers and the call center is not properly trained to escalate calls! They also have folks in their insurance department giving out the wrong information.*
Came here thanks to the merger with Advantis and it’s ACTUALLY INSANE BEHAVIOR that I can’t call the bank locally. I got bounced around from call center to call center. “That’s not my department” nor would I receive contact info to reach out to the local branch.
Thanks for no help. Can’t even message on the app anymore. How am I supposed to get any questions answered?
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April 2024 by James McArthur
Dave Brubaker was awesome ! He’s knows his job, and is a professional. As a member whose family who has been a been a member that gies back to 1963 when it the Safeway Credit Union My dad worked 35 at Safeway), have had loans and credit cards, I’m proud to be a member. Thanks Dave.Jim McArthur
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April 2024 by Xaquerios Wagner
Had a meeting with Brian to sign up for a credit card. I was surprised with his professionalism, kindness, and expertise. I've been worh Rivermark for over 6 years and I have no plans of leaving, a great crew at the Hawthorne location!
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April 2024 by Mike Jordan
Rivermark is my favorite banking institution and I love the Hawthorne branch.
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March 2024 by Tajsha Richards
Shout out to Arnaldo (sorry if I misspelled his name) for the best customer service :) He was so helpful!
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February 2024 by Lisa Gugino
Rivermark updated their system Nov 2023, as a result the system deleted my recurring external transfer setup in 2022 to pay my RM auto loan. I was notified with a past due mailed notice and spent over an hour on the phone. At what point do we start charging companies for time lost dealing with their companies mistakes.I will be closing my accounts.
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February 2024 by J B
Rivermark is a joke these days. If you want your mortgage to be serviced by a call center in the midwest, go with them, like any other corporate bank. Otherwise, find a local credit union run by local people.
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January 2024 by Dmitri R.
I recently opened a High Interest Savings Account with Rivermark, because they offered a very good interest rate (5.25%) and I liked the idea of keeping my money local instead of an out-of-state online bank. It has been nothing but frustration. To get that interest rate, I needed to fund the account with $10,000 in "new money" (i.e., money from another bank). I emailed them before I opened the account, asking if the $10,000 could be transferred electronically from another bank. They answered yes. After I set up my account and linked my other bank (which took a few days, for the two small deposits to go through), I tried to transfer $10,000 into the account from my online savings account, only to discover that Rivermark had a limit of $2000 per day and $5000 per month for electronic transfers. I then spent a long time on the phone, seeing if I could somehow fund the account electronically. Their customer service rep tried to see if it was possible, but it couldn't be done. I was not happy that that their transfer limits were below what was required to fund the account and that I had originally been given misinformation. Strike one. On my next day off work, I got a cashier's check for $10,000 from my checking account at Columbia Credit Union (who have been great to work with, BTW) and drove it over to Rivermark. It was a bit of a hassle, but it worked. I managed to fund the account within the required 10 days. A few days later, I checked the account. Everything looked okay, so I tried transferring $2000 in from my online savings account. Instead of transferring the money, Rivermark blocked my account. Strike two. They sent me an automatic email, saying I could either call them or email them at
[email protected] to get access to may account again. Because of my work schedule, I couldn't call for a few days, so I emailed them. Twice. They never replied. Strike three. I would usually only give them three strikes, but today I had time to call them. I spent a very long time on the phone with their customer service rep, who eventually said he'd fixed things and I should be able to transfer money into the account. With him still on the phone, I tried to transfer another $2000 into the account. My request was denied. Strike four. He had no idea why and suggested I try again tomorrow. Strike five. I'm out. I have never worked with a bank or credit union that makes it so difficult to add money into one of the accounts.
