Umpqua Bank has a friendly and caring staff known for going above and beyond to assist customers. One employee, Nico, received praise for being patient, compassionate, and highly helpful, especially when navigating complex tasks like opening estate accounts. Customers appreciate the staff’s competence and friendliness, with some noting the excellent service they receive. However, some concerns include frequent ATM malfunctions, which have caused inconvenience, and high check cashing fees that customers find excessive. Overall, the branch is recognized for its welcoming staff, despite occasional technical issues and fees.
5 stars for staff… zero stars for this ATMThe ATM malfunctions regularly (ate my cash) or certain functions on ATM are unavailable. Multiple wasted trips here recently.
July 2023
Nico was fantastic. He was friendly, competent, and efficient. Best customer service we’ve had out of any of the branches.
January 2023
Nice enough but charged $8 to cash a $150 check drawn from their bank and didn't ask me if I was ok with that before cashing. $8 is more than any cash checking place I've been to
