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February 2024 by wayne mendoza
I googled US Bank near me to make a deposit and was reluctant to go to this location because of the reviews, but did anyway. There were at least 4 tellers working and I was the only customer waiting. They said they would be right with me, but ignored me. After standing there for at least 10 minutes, I walked outside and made my deposit in the ATM. Now I understand completely why this location customer service does not exist and why they have such a low score and they wear that score well.
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May 2023 by Mark K
The teller was cold, rude and slow. Rochelle was really slow, rude and arguable. Definitely not the job for her.
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May 2022 by Matin A.
My wife and I went thru the drive thru on the 13th of May 2022 and need to withdraw some cash because her$500 atm withdrawal limit had been reached so we simply decided to drive up and withdraw only other possible way which was thru bank so the teller has us fill out slip ask us what denominations would we like the bills then says just a moment please steps away comes back and asks a series of security questions has my wife saying them out loud then after successfully doing that the teller asks if my wife has her phone handy wife replies yes. Teller says ok I'm going to send you a 6 digit code and finally my wife successfully gives her the code and the teller responds by say there is a Hard Hold on the account and there's nothing she can do , and advised us to call the number on back her debit card fraud department. Also the teller said to bring in her social security card and other various documents right away, so we went to retrieve that and made the call and no one she called could see any kind of hold. When we returned the manager said go to the branch we opened the account with the documents they could not help. So here we are sat the 21 and and my wife still can not access her account, this morning documents were scanned in and was told normally takes few hours however it's Saturday so May have to wait till Monday... the 23rd. There's been no fraud , the bank has simply help the account on hold illegally well after the allotted hold times for federal treasury checks and bank operational procedures. I definitely do not recommend banking with us bank because they have been very rude unhelpful disrespectful and discriminatory. If you don't mind depositing a check be given a portion while remaining amount stays on hold forever then once half way Thru the portion a hard hold is put on and you end up like us in this weird limbo. Not all of the us bank officials were bad to us just a handful well maybe a few more than that.. most of the phone staff were great and as helpful as could be. If there's anyone at US Bank that can help us please do because we were really looking forward to banking with US bank now we are considering closing the account and allow our attorney to continue with a legal course of action however we will see if they finally figure out whatever the issue is and resolve it and grant access back to my wife's account honestly this feels like a robbery or property held hostage with so many endless demands that are met one after another with zero progress. We now know what is being done is illegal and must let it be know . My wife worked for the county for 23 years and I'm a disabled veteran of the United States Army, we certainly do not appreciate this kind of treatment by one. If our very own financial institution's. Yes of course there's more to this matter but I can only share so much so maybe one day i can fill in the blanks for everyone.
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March 2022 by Dyrl Black
Rediculously rude staff that is slow as molasses... Seems like they're TRYING to be slow on purpose. I haven't moved one spot yet and I've been waiting in line for 21 minutes.Avoid this place if at all possible
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July 2021 by Kenneth “Kenny the Clown” Kahn
Decent service. Good location.
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July 2021 by Joshua B.
Most impressive display of incompetence I have yet experienced with any organization. Terrible experience would be a gross understatement. I will drive 30 minutes out of my way to avoid interacting with the left overs US Bank staffs this branch with. Need to add frustration to your life, this is your spot.
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March 2021 by Travis Wilding
This place has no sense of urgency. Multiple people will look at you and ignore you. The teller at the drive through will have no one in line but still never help at the counter. I can't go through the drive through apparently because I have too many deposits. Come in the building, takes 45 minutes to do 3 deposits. I hate this place.
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February 2021 by Emily Nguyen
I had a transaction issue I was trying to dispute and called this bank which they connected me to a fraud specialist because it was out of my normal spending range (I’m buying new tires). I have a shared account which he could not pull up my my account. Very frustrating and was on hold multiple times. Never had a bad experience with US bank before, not sure if it’s just this branch. Going to go to another branch in person.
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November 2020 by Stephen D.
Every time I visit this branch its a long wait even with no one else in the branch. The tellers are rude and not helpful. I would suggest using any other local US bank branch other than this one the drive and or wait is well worth avoiding the horrible customer service found at this branch!
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August 2020 by theresa Marie
Won't take cash deposits at both atms. Bank closed except drive thru. No phone number to call branch. Ridiculous. Pathetic. Blame it on a virus.
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June 2020 by Jeremy Wheeler
Atm took a thousand dollars from my account and dispensed nothing. Customer service says it will take 45 days to figure out
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December 2019 by Chris W.
The Friday before christmas, 1 teller at 1pm...1 u3n drive threw and 1 managere...way under staffed
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December 2019 by Jill Domme
Horrible customer service at this branch, super disappointed.
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August 2019 by A Simmons
Another teller was helping me do a deposit and Hayden comes overs and I felt said some really rude comments. I took my check and left. Have been a US Bank customer for years and I'm definitely second guessing that decision.
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May 2019 by Sofie Wofie
Nice branch besides “rodger†the branch manager he seems like he really hates his job.