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November 2023 by Jennifer Henry
Where do I begin....I would give 0 stars if I could. I nearly left Verizon because of this store and the way I was treated.Reid should not be a manager. He was all nice when I came in, until I said I was there to make a payment on an order that I had placed online. For some reason, I was unable to make the payment online so the agent I was working with told me to go into the store, they could take the payment and complete the order. Like I said, his attitude changed as soon as I told him what I needed to do. He told me, very rudely I might add, that they can't see "those" orders and the only way they could take a payment was to cancel the original order, which had been placed on 10/3 and start over. I was very explicit that I did not want to do that as there was a lot of notes on that order, due to the mix-up on my payment method. He put me with a sales rep, I believe his name was Bobby. I told Bobby I didn't want the order canceled, there had to be another way. He was looking on his iPad, trying to figure something out. He then starts dialing his phone, calling Verizon, told me he had to ask them something. He walks off as soon as they answer and I hear him say "I need to cancel an order." I was livid. I didn't want to lose my $850 trade in credit for this phone. He said that once the order was cancelled, he could rebuild it very quickly. Even though I didn't want it cancelled, neither of them seemed to care. Reid came over at one point and asked if he was still on the phone and why, all he had to do was cancel the order and redo it. Extremely condescending to his employee, not to mention me. Bobby is still talking to Verizon rep, who tells him order is cancelled but he says it still showing as pending, therefore he couldn't build my order for at least 24 hours. Oh and my phone that was supposed to originally ship out on 10/20 wouldn't ship til 11/3, according to him. So I literally wasted an hour on something that was supposed to take 10 minutes maximum. I left the store in tears, I was that stressed out over the whole situation.I called Verizon first thing this morning and we were finally able to get payment to go through on the ORIGINAL order, the one that was supposedly canceled last night. My phone will be here in 2-5 days. The store wanted the commission, that's the only reason they wanted to cancel the order. The rep at Verizon told me that the stores can absolutely see the orders and take payment so BEWARE if they tell you they can't. I did lodge a formal complaint with Verizon about the treatment last night.
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October 2023 by Jason Eugene Stephens
I just ordered a new iPhone 15 pro max from version, as an upgrade, at 5:15pm PST today. I chose to trade in my current iPhone 14 Plus and with the upgrade specials I had a $830. I went to the store to pick up my reserved new iPhone 15 min after completing the order and getting confirmation emails. At the store they told me the phone was already reserved and they had were canceling my order... I received an email while at the store saying that my order had been cancelled because I didn’t pick it up (this is like 30 min after the order was placed) and the store employees tried to make me order it again and have it delivered a month from now... I said no and left, having experienced being charged twice for an iPhone and Verizon screwing me over. Once I got home I saw that the trade in was not cancelled and when i tried cancelling it Verizon message said that I would be charged the $830 dollars for the trade in value since I was cancelling an order I made to trade in my current iPhone... now I am paying $830 and cannot trade in my current iPhone for a new one.... This is just pure evil and it happens over and over and over..
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September 2023 by cherry ho
Fantastic service. Quickly and efficiently transferred all of my data from my old phone to new phone while I had coffee next door. Couldn’t have asked for more and I’m very discerning.
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August 2023 by Sara M.
Our homes were not working properly. One had no service and the other was only getting calls and messages from the first phone's number, not it's own. Ashton figured out the problem in minutes and put new SIM cards into the phones and YAY! They are working great.Great service.
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July 2023 by Jamie Souhrada
Lori was incredibly helpful and knowledgeable! Couldn’t ask for better service!
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April 2023 by Al Davisson
I have been to this location several times, and it’s great! Jabal helped me pick out an iPad today and answered a dozen questions I had. He and Kylie helped me finalize that purchase up until the last minute they were working. Their professionalism and customer service is such an asset to this location and a joy from a customer perspective!
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January 2023 by Richard Johnson
Incredibly patient,kind and knowledgeable staff.Service oriented with a sense of fairness and purpose.Antonio,Ema ,Lori and Bobby represent the ultimate experience in Verizon !We feel blessed that we chose this location for our needs!
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December 2022 by Linden Ellingson
If you want help choosing a phone or plan that’s right for you, this is the place. Even better, if you have questions about or need help with your phone this is definitely the place! The young adults employed here are tenacious about solving any issues you may have. Like a dog with a bone, they don’t give up. Not only that, but they are intelligent, professional and know their stuff. Many thanks to Nakea, Ashton, Grien and Jabal for all the help they gave me.
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November 2022 by Nick Mesler
Extremely helpful and friendly staff. I came in without knowing anything and left with a new phone and all the information I needed. I was putting this off for weeks thinking it would be a pain, but it was the easiest phone upgrade ever!
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September 2022 by Jonette Swanson
I lost my phone at a very unfortunate time (when is is not unfortunate?) and my visit to this location ended up being a far more complicated transaction than expected (3 1/2 hours) The entire staff at this store was incredibly helpful but Antonio went above and beyond and solved my phone nightmare. Seriously, if you want amazing customer service from a knowledgeable, persistent and all around great human - go see Antonio.
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September 2022 by Hans & Betsy Harper
Could not get us out fast enough. We were the only customers and there were two employees..it was ridiculous. I wanted to buy cases, but I left instead.
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July 2022 by Andrew Neubauer
Hunter, Renee, and Nakea did a fantastic job setting me up with new phones! Fast service!
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May 2022 by Alix T.
Dropped in to grab an upgrade the other day, was immediately greeted & helped by Antonio. Polite, cheerful & professional from start to finish. Got me my new phone, case, insurance, etc in about 15min & I was on my way. Absolutely recommend this location to any other Verizon ppl out there in PDX--5/5 stars for him!
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May 2022 by Jack G.
This has to be one of the most useless Verizon store I have been in. We were shopping for new phone and tried the NW 23rd store since it was near. 5 "Verizon" people ( no customers) were just standing around talking. When we asked about phones, we get a response that they are only a self-serve store without any additional information about how we could get help on phones and service. Do not waste your time at these "Express" stores.
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May 2022 by Dan H.
I have been a Verizon wireless customer for years and very satisfied. But something has happened. It is no impossible to get technical support. I have been having repeated instances on "no service" within the City of Portland, not olin remote areas. I had to wait 2 days for a call back from a technician after spending a long time in endless loops of their robot assistant "chats". The technician was helpful and ran tests on my phone. He also saud when this occurred to call immediately and gave me 2 numbers to call. It happened again this evening and I called both numbers. Again the endless robot assistant "chat" that goes nowhere. In the past Verizon was great about technical support at any time. But I guess corporate greed got in the way of providing a functional wireless system. All wireless should be a completely regulated public utility and not a machine for corporate greed.