Verizon is a leading provider of mobile, 5G home internet, and business solutions. With convenient store locations, customers can visit the Portland store for their latest needs or schedule an in-store appointment online. For added convenience, online orders can be picked up in-store, with free 2-day shipping, express lockers, and same-day delivery available in select areas. While the phone customer service experience has been reported as unsatisfactory, the in-store experience has been generally positive. Customers have praised the helpful and pleasant staff, with particular mention of Jabal, Ashton, and Renee, who went above and beyond to resolve issues and ensure customer satisfaction. However, one customer had a negative experience with a condescending manager, who was unwilling to waive an upgrade fee and argued with the customer instead of providing a helpful resolution. Overall, Verizon offers a range of services and products, with a mix of both positive and negative customer experiences reported. The in-store staff have been lauded for their exceptional service, while the phone-based customer service may need improvement.
UPDATE: Heard this location is closing, with giant staff layoffs nationally. It's a shame...
Great location with excellent customer service!
December 2025
Customer service over the phone is a joke. I scheduled an appt at this location on the morning of 12/7/25 and had a really positive experience. The issues were resolved immediately and the folks there were extremely helpful and very pleasant.
December 2025
Roan did a wonderful job of helping me navigate to many popup ads. I am greatfully for the patience and good work.
