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November 2024 by Turner Williams
Awful customer service, workers sitting on their phones not helping customers, and being unclear the entire time when it came to trying to turn back on my mobile services and get a new SIM card. The whole business of xfinity is the most unhelpful POS’s don’t waste your money on these people that act funny
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October 2024 by Jorge Gama
The manager be vibing
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October 2024 by Rich cole
I walked in and the Custermer service was great thanks to Jacob
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October 2024 by Riley Goodman
Long wait
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October 2024 by Traci M
As usual Comcast screwed up! They turned off the old apartment but didn't MOVE it to the new apartment even when we went through the whole process over the phone to move my service!
Now I've been on the phone for over an hour, I'm still waiting and I'm sure they're going to have to send out a technician WHEN I'M BUSY MOVING!!
They blew away all of my hardware information in their system, they blew away all of my account information! How dumb is that?!?
I hate Comcast so much but they have a monopoly were I live so I have no choice but to deal with their HORRIBLE service!! It's always a nightmare dealing with them!!
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October 2024 by Joseph Laundry
Lied to me twice, when I tried to get a manager to help they pretty much spent my face, I told me there's nothing they could do that they're sorry I got the wrong information. Don't go through this service if you don't have to.
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October 2024 by Isabel B
Some of the best customer service I have ever received. I worked with Sol to reach a bundled deal that is going to be saving me lots of money. I definitely would recommend.
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October 2024 by Taylor
Will not help xfinity customers!
Go to corporate stores!
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September 2024 by Trey Davis
Insanly rude two goofballs hired out the trash heap it seems
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September 2024 by j - schnab
I was in and out very quick but for the life of me I cannot just call the store. I don't want to talk to Comcast because it takes 10 minutes to get through that awful automated phone line. I just want the direct line to the store. Nothing I do allows me to contact them. Massively frustrating
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September 2024 by Ruth ginsburg
Xfinity is the worst! Some hispanic dude working there signed me and my auint up for two seperate accounts when we share 1 account of 1.2tb account. So now we're each being charged $95 and sharing 1.2tb! In what world does that make sense? Moreover, when you call them on the phone you always speak with someone not from America! Worst service providers ever!
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September 2024 by Stan Vizina
The folks at the store were fine. It's Xfinity (actually Comcast) that is SOOOO awful. They sign you up with a bunch of temporary discounts, so the price is decent. But then those start to expire. And you call up, and they'll add a "special" for $15 off for 6 weeks and $8 off for 12 weeks and $7 off for 3 weeks and they bring the price back down. But then those expire. And you have to keep calling and begging for discounts every 3 months to try to keep it below a car payment. They prey on human weakness. That is their business model. Their service is wildly over priced and the folks that run their company are evil monsters.
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August 2024 by Brenda Carrillo
I have came here twice already in the last week and there are associates named. Nick is never able to help me. Always says no to everything with calling customer service. When customer service had to become here, be able to sell me a cell phone that another associate had told me. I could get worst experience ever. And it's always with the same Associate. When I ask for alternatives , he just says nope Is not able to help me He just doesn't see me and now today I came at 6:30 pm nd Nick tells that they closing can't take payment even though they close at 7
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August 2024 by Dax Motis
I have to give these guys credit. I have been trying to return my storm ready device for almost a month. I went into the store initially whom redirected me online. Online support directed me back to the store. After hours on the phone, never getting email responses, and running around the city, these guys finally accepted the return. I previously went to the Xfinity off broadway and those guys wouldn’t even consider it. If you want to risk Xfinity, this is the store to do it at.
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August 2024 by shawn berard
We have insurance on our phones and we bought the Samsung galaxy 24 and the camera lens got wet and glitches out so we replaced it took them a week. We get the phone now we're told we have to wait 48hr before we can activate it. Scam company switching company I hope no one else has to deal with that.
