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January 2024 by Jason Chase
It feels special to be ignored walking in,it's nice everyone else gets good mourning.i'll gladly move to another provider for a phone that doesn't work.just like this one..arguing with a customer is so inner city inbred,like the shape of your head.
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January 2024 by Afa Paiau
Britney was very professional very friendly and really helped on the issues on my account.Customer service was ?. Thank you for your service.
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December 2023 by Stephen W.
The service rep was wonderful. Very personable and knowledgeable. We were pleasantly surprised
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December 2023 by Dan V.
They'll lure you in with low prices, but you'll regret going for it. I've been with them for 2 years and had nothing but problems. When I moved after the first year they got me to renew, sneakily, while I was trying to transfer service address. Anyway, I was using mobile & internet services, and something was always not working. The internet would go down before a meeting. The calls would drop around town. The modem had to constantly be reset. The service & help is going away, on the new app it's self serve to figure out your problems online. The Xfinity assistant is a joke. The tv streaming wasn't any better. The app or programs would constantly just freeze up and stop working. I had to go all the way out then back in if it was something I was interested in. Or channel up or down then back to the channel. Sometimes that didn't always work. I wish I would've just stayed with the carrier I had when I moved to Oregon. It would've been less hassle.Hope this helps someone looking for mobile, internet, streaming or both.
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November 2023 by Tracy S.
Some poor customer service at this location. Not sure why the guy helping me even shows up for work? And the iPhone 15 inventory was minimal even after the iPhone 15 shipped. Went to a corporate store at the clackams town center where they had good inventory. And good customer service.
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October 2023 by Abbie P.
I had my purse stolen so I was replacing my iPhone and everything else in my purse. Devyn was super friendly and helpful giving me a couple of options to choose from so I could figure out what worked best for me. In a time when I had lost my faith in humanity from having my purse stolen, Devyn's professional and efficient service was just what I needed. Thank you!
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October 2023 by Shirely Cope
I wanted to take a moment to express my gratitude for the exceptional service provided by Xfinity agent Athena. In an era where online payment systems are becoming increasingly complex, Athena's dedication and patience in assisting me with setting up new plans for my properties truly stood out.Comcast's recent system updates had made it challenging for me to make payments online, and I had to resort to visiting the store in person. However, Athena made this process much smoother and more manageable. What impressed me the most was her unwavering commitment to customer service, even when she was exceptionally busy and the store was approaching closing time.Athena's ability to juggle multiple tasks while maintaining a friendly and helpful demeanor was truly remarkable. She went above and beyond to ensure that I found the best packages to suit my specific needs. Her expertise and willingness to assist me, despite the circumstances, made a significant difference.I genuinely appreciate Athena's dedication and professionalism, and I want to thank her for making my experience at Comcast a positive one. Her outstanding customer service skills deserve recognition, and I am grateful for her assistance. Xfinity is fortunate to have such a dedicated employee, and I would highly recommend Athena to anyone seeking assistance with their Comcast services.Thank you, Athena, for your outstanding service and for going the extra mile to help me. Your efforts have made a lasting impression on me, and I look forward to continuing to do business with Comcast/Xfinity, thanks to your exceptional support.~~
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August 2023 by paul cimarusti
My service was canceled at my home while I was just trying to switch over my services to my new address. The agent (Jatin) cancelled my service while I was talking to them. Then, I had to troubleshoot for hours to only be told to go the store and wait hours. I went to the store and had to pay $25 to reactive the account even though I never requested it be cancelled. Then the agent at the store said “this is a minor inconvenience, there are much worse cases that come through the door”I was embarrassed, frustrated, and felt zero empathy from the store manager or their team. I’m looking forward to canceling my xfinity accounts! Worst experience from an internet provider ever!
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August 2023 by Ryane Sergent
Absolutely incredible service from Xfinity. I’ve moved around a lot and have dealt with a lot of different Internet providers as a result. I have not once needed to call customer service or troubleshoot any sort of problems the whole time I’ve been with Xfinity. Setup was super easy and I’ve had no issues at all. Great speed, no blackouts, no surprise fees or upcharges, and when I had to cancel service due to my move, customer service was fantastic, quick, and so friendly. When I come back to the US I’m definitely planning on having Xfinity for my Internet provider again. Thank you guys!
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August 2023 by Drew Swanson
This company gave me the wrong modem. Had to take it back after hours on the phone. Never got internet. Took forever for you guys to allow me to get a technician. The technician never showed. Had me waiting for hours. No communication. People on the phone and chat blatantly lied to me multiple times about ETA. Rescheduled for next morning. Never showed. Again had me waiting for hours. By far the worst company I have ever worked with.
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August 2023 by Jami P
If I could to zero stars, I would.I canceled my service July 31st and they are trying to charge me services Aug 5th - Sept 4th. It takes God to be able to get a hold of a real person to talk to. I absolutely hate this company. They are THE WORST.
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August 2023 by Chryssi Coy
On June 5th i paid thek $100 on my cash app card however it was never applied to my acct even tho the money was taken from my cash app acct. The guy at xfinity said there was no way to find this transaction since it wasnt applied to ky acct and to dispute it with cash app. Cash app denied the dispute saying xfinity accepted payment so i got services since i paid. Now im out $100, xfinity is threatening shut off and im pissed. Im heading to xfinity now to see a supervisor so we can locate my money and have it refunded to me. I will update my review if they make this right otherwise it will stand as a one star review.
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August 2023 by Patti D.
I miss home support and live assistants!Now that that' s out of the way, I want to thank Jose for helping me with my account yesterday. He's super nice.I rarely give 5 stars. Maybe fresh coffee?
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August 2023 by Candyce N.
Xfinity Mobile is the worst company I have ever dealt with!I was even told not to contact them again with this issue!
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August 2023 by Charissa Coy
On June 5th i paid thek $100 on my cash app card however it was never applied to my acct even tho the money was taken from my cash app acct. The guy at xfinity said there was no way to find this transaction since it wasnt applied to ky acct and to dispute it with cash app. Cash app denied the dispute saying xfinity accepted payment so i got services since i paid. Now im out $100, xfinity is threatening shut off and im pissed. Im heading to xfinity now to see a supervisor so we can locate my money and have it refunded to me. I will update my review if they make this right otherwise it will stand as a one star review.
