Oil Change in Redmond, OR

“Regular oil change done great service 2010 Jeep Grand Cherokee. Great service from the friendly team very understanding with me and my problem I had. I think we should look at updating the oil filters for vehicles just in case kinda think. Maybe we can avoid an expensive accident. Not the employee's fault at all the oil filter was tight the gaskets are sometimes faulty or sometimes it's just a dent on the oil filter end, definitely maybe a manufacturer thing. They do up to two thousand cars a day that's a lot of work guys great job. I also may just see if they have a different type that can work... Research right. Again thank you guys for understanding and all your help and again I am sorry. Have a great night. Things happen out of anyone else's control it's an accident just be understanding and communication is key to all discussions. Big or small it matters.”

“I give this store a 5 star because Jace is such a awesome young man who has great customers service.

He is pleasant as well as all the guys who work there.

This morning around 11:55 I came in because I needed at top off I was coming from the dump when my Indicator came on and says that I need to put oil in now, so I didn't know this, but jiffy tops you off, something Jace told me about the last time I was in.

However when I came in I had my dump trailer in tow, I approached the shop only to be greeted by a yound lady and then can comes behind her, in a disrespectful tone telling her to tell me i had to drop my trailer without finding out what I needed in the first place. I went to go pull around then in another negative tone he tells me I can't go that way because cars are blocking it and I would need to back up when a care was behind me. I paused and gathered my thoughts pulled to the side, I got out of my truck went into the shop and the same man didn't even greet me when I came into the store, it was Jace who saw me from outside came in to ask if I had been helped, the same same used that same Demeaning tone towards Jace.

When Jace came out to help me, I asked Jace for the man's name and if he was new, because if he was the type of person I would have to deal with when coming into this place I would go get my oil changed at another place. The man's name is javier and jace told me he was the Regional manager. Well he needs to get off his high horse and treat customers with more respect, he is rude.

I only remember Jace name because it's on his shirt, and the kindness & servitude he shows with all guest.”

“Busy at times but they employees are fast, friendly and make sure everything is done correctly. They don't try to up sell you but keep you knowledgeable about what should be taken care of sooner rather then later. Always had a good experience.”

“Had an emergency tire flat on a road trip to WA. Manager went above and beyond to ensure we were in and out with a tire repair within the hour. Excellent customer service and very helpful staff A++++”