Umpqua Bank's branch is highly regarded for its professional and personal service, making it a favorite for many customers in a small town. The staff is known for going the extra mile, with some customers appreciating the warm, friendly, and concerned approach of employees like Danny Morgan, who has been recognized for exceptional customer care. The bank offers quick and convenient services, such as auto pay for bills, helping customers manage their finances efficiently. However, there have been some issues with address updates, leading to complications like declined cards and account freezes, and even incidents of fraud. Despite occasional problems, many customers feel satisfied with the overall experience and the staff’s efforts to assist. Overall, Umpqua Bank is seen as a trusted and welcoming place for banking needs, with dedicated employees committed to providing good service.
Great looking new sign but please bring back the temperature and time
May 2025
This is an outstanding branch of the Umpqua bank collection. I come here to bank whenever I can because it's one of my favorite branches. They are a professional yet personal bank. Thank you to the exceptional staff. They always go the extra mile. A fantastic bank in such a small town. Love it.
October 2023
I want to Thank Danny Morgan for reaching out to me from this branch over a former employee and I can't say enough good things about having spoken with him. He is concerned, warm, intelligent and friendly and I'm so glad he called.
