Credit Unions near Rogue River, OR

“I'm in a State of shock right now. I've been playing online casino for a few months now and I've been talking back and forth to Kassie and Angel on the chat box from the bank regarding a online casino redemption. The casino tells me that everything's been done and redeemed. Although it does not show in my account. The last time I deposited anything was a December 31st. But it is almost 5:00 in Oregon. I get a phone call, Angel is her name, ,(I could understand why). She took it upon herself so call me and explain very carefully what was going on. Which was basically nothing. But she said she wanted me to know that they were really looking into it. Now that blows my mind completely. I've never ever in my 50 years, (61now)
Had a bank. Sincerely concerned and making sure that they explained everything carefully to me. She did not have to do that. That's why when you go to the online banking, and there's the chat bubble, you click on it and you put in your name and your email address and someone texts you back. But she went beyond that, physically calling me. I would make that girl the CEO of any corporation. Well done! Oh and did I mention, I was not that nice during the texts. And she was such a sweetheart, kind of made me feel bad that I acted that way. But if you're out there, Angel and Kassie... You guys are really doing one hell of a job!!”

“I had an outstanding experience with Rogue Credit Union! From the friendly and knowledgeable staff to the seamless banking services, everything exceeded my expectations. Their personalized approach made me feel valued and appreciated as a member. The account options are flexible and tailored to meet my financial needs, and their digital banking platform is user-friendly and reliable. I also appreciate their commitment to the community and the transparency they provide. Banking with Rogue Credit Union has been a positive and stress-free experience, and I highly recommend them to anyone looking for a trustworthy financial partner. Five stars without hesitation!”

“I was having some issues with PayPal trying to charge my bank account multiple times for a payment that had already been paid and I was frustrated to tears, but Heather from the Eugene office got on the phone and was so kind and understanding. She helped me with stopping the payment so it didn't happen again, gave me options going forward to stop that from happening and sent me forms through email to help me out. Her and I were disconnected and knowing how upset I was already she called me back to finish what we were doing instead of just letting it go and making me call back in and having to start all over with another representative. Her compassion and kindness and exceptional customer service will keep me a customer with NW Community for a long time. Thank you Heather for being the perfect example of what amazing customer service should be like and for all your help.”