Metro by T-Mobile offers unbeatable prepaid plans and 5G phones. The staff is friendly, helpful, and walks customers through plans with unlimited talk, text, and data. Reviews highlight employees who are cheerful, sweet, insightful, patient, funny, and terrific. They are courteous and go above and beyond, treating people like a person and not just a sale. Staff are very informative and work to get customers all possible discounts, including help with the ACP program to find great phones. The experience is described as great and wonderful, with employees having happy smiling faces and good attitudes.