-
October 2023 by Keith Pratt
??? No details I walked right out... 3 or 4 tellers somebody put up a sign they were closing somebody else was talking One teller seemed just confused.. I just went down to green and had Chris take care of all my banking..
-
May 2023 by Shelley
NWCU has excellent customer service. Don't feel like you're just a number to them. The tellers are friendly and efficient.
-
February 2023 by Tehya Solomon
We did like them for our auto loans but we tried using our "skip one payment" and even called 3 weeks in advance (their site says to call 2 weeks ahead) to have it set up that way because of automatic billing. they said the skipped payment was set up for January 25th, we even double confirmed it with the lady on the phone then and now January the 25th is here they took the money first thing last night and when I called to get it fixed because it was half of our rent money for next week, they told us there's nothing can or will do because the payment already posted. It's YOUR guys mistake and you won't even make it right? Really disappointing and upsetting.
-
September 2022 by Chantel Tazaia77 V.
My husband took me out tonight. And our night was cut short because the stupid bank locked his card . I shouldn't have to clear with my bank if I want to go out
-
April 2022 by Nicole Johnson
I decided to have a second checking account and went with Northwest. In one weekend they managed to not review my deposits and claim I was overdraftong my account and charge me FOUR TIMES.I have been with my other financial institution for seven years. I have NEVER paid an overdraft fee. Even if you make a mistake, fix it before they close the day and no harm is done.Northwest is choosing to take whatever they can from their members during hard times. 4 deposits I made. 4 fees they charged.I strongly urge anyone that is looking for a decent checking account to use any other credit union. The only reason I used Northwest was because of the higher interest rates they had for savings. It was not worth it. I lost money using them. Find an institution that actually rewards their members and understands life happens and gives you a chance to fix it before being greedy and money hungry.This is not how a credit union behaves.....this is how a bank behaves
-
March 2022 by Jordan R
I've been banking with NWCU for 16 years and they are, without a doubt, the best bank I've ever worked with. They treat you like a friend and always go above and beyond.
-
October 2021 by LISA FISKE
In the past 5 years or so I've come to realize that NWCCU is the best place to take care of my finances. Always helpful, kind and prompt taking care of all my financial needs. Low interest rates, convenient and so easy to work with, I love them !
-
October 2021 by Julia Burdge
I had a very pleasant experience here. Lori Kerry is the one who assisted me and she was very friendly and knowledgeable! Couldn’t have been happier with my experience.
-
July 2021 by CobraKai Wizard
My girlfriends bank card expired so she is screwed on money because you guys didn't send her the new bank card. Every bank I have ever used send the new card BEFORE the other one expires
-
September 2020 by M C
I am sad to report that after 8+ years of banking with NWCU, I am leaving NWCU due to poor customer support and laziness. I created a new startup company that took over another active business and went to NWCU to get the business bank account and other financials ready for opening day. I worked with a representative at the green district office location to get everything going. At first the rep was great, but when asked to make some changes on the account the rep was very rude and lazy, quite frankly. As a result of this terrible experience, I am leaving NWCU to go to one of their local competitors.
-
April 2020 by Mark Ziglinski
Today is Monday April the 13th. I realize things are not normal for business at this time. I have called them 4 times today. Each time I was on hold for more than 30 min. Then I would hang up. I called my other Credit Union. They answered right away and I had to wait less than 30 seconds. I do not understand the difference in time.. These 2 business are only blocks away from each other. Makes a person think...
-
April 2020 by W J
This has been my first and only financial institution I've used. It is the one I plan on using, because throughout the years their customer service has been absolutely amazing. This review is about my interactions on 4-1-2020. Things are really hard right now, the Roseburg location has definitely stepped up to protect us. I went to the atm and as I was in line the teller out front chit chatted with myself and the other person behind me while keeping more than 6 feet distance. It was the best human interaction I've had since this social distancing started. I left with a smile on my face. Thank you for being in Roseburg ?
-
January 2020 by Elisha Smith
Great, fast customer service!
-
September 2019 by Scotty Gman
Worked with Mariah at nwccu. She is easy to work with. Saved a bunch of money refinancing with them. :) very happy with my experience.
-
September 2019 by James Wraith
I am always very pleased at the professional and fast loan application and payoff abilities of mariah Knowlton. She is very good at her job and very polite. She is the best Bank employee I have seen in my 45 years of banking. I'm so happy to have switched credit unions to Northwest community c.u. Roseburg. Signed James wraith
