Capitol Subaru in Salem is known for providing friendly, helpful, and patient service to all customers. The staff, including salespeople and service advisors, go above and beyond to ensure a positive experience. Customers have praised employees for their knowledge, especially when explaining car features and assisting with choosing the right vehicle. Many mention that staff members are personable, understanding, and attentive to individual needs, whether buying a new Subaru or getting a transmission service. The dealership's team is appreciated for working efficiently, making the process quick and easy, and handling all paperwork smoothly. Customers also highlight the welcoming atmosphere, with some mentioning their pets and the friendly environment. The service department receives high praise for helpfulness and professionalism, with team members providing excellent care and going the extra mile in service tasks. Overall, Capitol Subaru is recommended for anyone looking to buy a car or get vehicle service, with many saying they would return and recommend the dealership to others. The staff's dedication to customer satisfaction and the smooth, stress-free process make Capitol Subaru a trusted choice for all automotive needs.
The most relaxing car buying experience I have had. Andres was very helpful. We felt no pressure. They let us have time to talk amongst ourselves and do our research. They offered us add ons, but it was our choice to take them or not. We are first time Subaru buyers.
October 2025
Grant was amazing and provided excellent customer service! He was very personable, made sure we were comfortable the whole purchase also kept in mind our budget and was very understanding. Highly recommend working with him or Nick at Capitol Subaru if you want the best car buying experience!
October 2025
We weren’t the easiest customers and Lizzie showed patience in working with us, clearly explained the trade offs between options and helped us get the car we hoped for! Highly recommend working with her, and Capitol as a whole
