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February 2024 by Andy Clark
They kept me updated throughout the process
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February 2024 by Christian Sjolander
Rolando and a female manager (can't remember her name) are always so friendly and helpful and they seem to care about there customers
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January 2024 by Beth Wood
I came in on an extremely icy day & was immediately taken care of with kindness, professionalism & grace. Unbeknownst to me, I was dangerously driving on completely bald tires! Even though the tires I needed we’re not in stock at the current location, another local Firestone Tires did have them in stock & quickly delivered them so that I could have them installed & drive home safely. The Manager, Kayla, & her team worked to allow me to be safe in this inclement weather. I even got an oil change in the meantime!!You all Rocked it!! Thank you so incredibly much!!
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January 2024 by Benjamin Cotter
One hour wait with appointment for two nails in tire estimate only unable to fix one tire but had to buy 4 new tires.
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January 2024 by Keenan Engle
Shady people, shotty work, overpriced. Do yourself a favor and go to Les Schwab. Super nice folks and have never had an issue with their work.
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January 2024 by Lizze (Iam.Yosoy)
I've gotten maintenance at this location a couple of times and it has always been a good experience. Rolando is top notch in costumer service along with being knowledgeable about their craft.
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December 2023 by Kristina K.
First time here, seems like a scammy more expensive than Schwab type of place. Went there to get oils flushed, and was told I need to replace all these parts due to a leak, but didn't know where the leak was coming from. I came out with a quote of $800. Seriously? Who knows, they probably do a good job, but nit pick all of the minor details. That might work for people who have the money and time for that, but I don't. Next.
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December 2023 by Susan Whitney
Took my daughter there to get her car. Everyone was really nice!
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November 2023 by JoAnne Foster
Bought my tires on line and had them shipped here. Made a oppointment got them mounted within 2 days after delivery. They mounted and balanced them in an hour and half. Very courteous and friendly service!
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November 2023 by Adrianne Holgado
I came in to get a brake fluid exchange and rotion of my tires. When I got my car back it was worse than before I dropped it off. My brake light was on when I got it back which it wasn’t before I dropped it off. On top of that now my car sounds terrible like something is wrong.
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November 2023 by Allyna Cid
I didn't get any services or anything from here but I did break down infront of the store. they helped me get it into one of their spots and allowed my dad and i to work on it in the parking lot till I could move it out. thank you guys for everything and the coffee.
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October 2023 by kimberly medina
Kayla and all the technicians was so helpful and approachable. Kayla updated everything that was going on with my car. The technician ensure everything was replaced and repaired properly. From Salem to Vegas my 2012 little champ here we go??Sorry if I spelled Kayla wrong ?
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September 2023 by Kurt H.
Tried to take advantage of my daughter. Gave her a quote on the phone for a brake job. Doubled the quote and told her that she needed an additional $600 of work. I just recently completed a couple of the things that they said she needed. We to a local place in Keizer that did the brake job for less than the original quote from here.
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September 2023 by Cassie Appleton
I am so thankful for this shop. My car broke down on a road trip 600 miles from home and an hour from our destination. They really went above and beyond to make sure the problems were fixed and to ensure everything was in good condition so that I felt comfortable driving it back home. Excellent customer service keeping me updated throughout repairs and zero issues on the drive home. Thank you so much!!Services: Auto battery replacement
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September 2023 by James Rosalez
Very unsatisfied, with the customer service at the front desk was treated rudely when I asked about my appointment, and questioned as to why it would take all day. Online I failed to see anything about my appointment potentially taking all day. I wanted a simple brake and brake fluid change, this is the second time trying with a firestone location for service, and yet again I am leaving disappointed and frustrated.
