Firestone Complete Auto Care in Salem, OR has earned a strong reputation for providing honest, helpful, and reliable auto care services. Customers appreciate the friendly and knowledgeable staff, including team members like Kayla and Orlando, who go above and beyond to ensure a positive experience. Many reviews highlight the team's honesty, transparency, and willingness to assist with various vehicle needs, from routine maintenance to repairs. Kayla, in particular, is praised for her patience, dedication, and exceptional customer service, often spending hours on the phone to help with warranty issues and making sure repairs are covered. Customers feel valued and appreciated, mentioning that they leave feeling confident and satisfied with the service. The team is also noted for their quick service, helpful advice—such as signs to watch for regarding tire realignment—and their commitment to customers’ best interests. Overall, Firestone in Salem offers comprehensive solutions for all makes and models, emphasizing trustworthy care and affordable prices. Whether for oil changes, brake inspections, or engine repairs, the staff ensures each vehicle is well taken care of, helping neighbors stay safe and on the road with peace of mind.
The employees on Lancaster are amazing. They explain what is needed or recommended and never try and up-sale. I like how I can count on them to make sure my car is road ready every time.
August 2026
Jeff saved my ass on a 2K mile road trip 11/10 service
March 2026
Great work! Fast, friendly and easy to communicate with. :)
