KeyBank, based in Cleveland, is one of the largest bank-based financial services companies in the United States. It offers a range of services including retail and commercial banking, investment management, and consumer finance. Customers appreciate the friendly and professional staff at the branches, particularly noting the welcoming atmosphere and personal attention. The State Street branch, in particular, is highlighted for its wonderful team who greet clients by name, creating a sense of community. While the branch is now a training center, clients are encouraged to be patient and empathetic towards the new employees. Overall, KeyBank is seen as a respected institution that prioritizes the best interests of its clients.
This branch is amazing, very friendly people. I have been a member of this branch for 51 years. This branch has become key bank new training center, so please be patient with them. Everyone has been new at a job, put yourself in their shoes, have more empathy with them.
February 2023
Key Bank is a respected and well run institution. I have banked with them for 4 years. They appear to have the clients best interest in everything they do. All the branches I've been in are friendly and intelligent.
April 2022
I only go to the State street branch, they are are so wonderful bunch of people that work their. They all are so friendly & professional, they greet you by your first name wish more banks were like key bank on State & Liberty St SE are.
