The Xfinity Store on Lancaster Dr NE in Salem provides services including Mobile, Digital Cable TV, High Speed Internet, Home Phone, and Home Security, along with payment and equipment exchange. Customer experiences at this location vary. Many report outstanding service, describing staff as helpful, honest, straightforward, awesome, and amazing. Specific employees are credited with providing the best customer service, making processes very simple, getting things done efficiently, and offering outstanding, top-notch support that resolves issues quickly. Customers express being very grateful and pleased with this excellent assistance. However, other experiences are mixed. One customer, while helped promptly, felt only half of their problems were resolved in the store. They noted an attitude where staff seemed unwilling to fully understand the issue, ultimately requiring resolution later by phone. Despite this, positive reviews highlight employees who take care of every need, provide rapid follow-up, and deliver service that makes a significant difference, leading to strong customer appreciation.
Employees were very helpful getting me switched Uber to xfinity.From another company took the time out to make sure I had everything and all information before leaving
March 2026
It was a bit of a wait but Jazminn was so helpful. She took the time to get us set up with the right plan for our needs. We are very happy we chose Xfinity.
March 2026
5 out of 5 stars from me. I walked in with an issue that I've been dealing with for months and today I was greeted and taken care of by the Xfinity Associate Dan! He helped me out and fixed the issue I had with my phone and had the other issues addressed! Great job Dan!!!
