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February 2024 by Sheila S.
In hindsight, if I had known this was not actually xfinity and that it was another company that is on the little sign outside. Perhaps they are a licensed dealer? It's still unclear. After apparently purchasing something that I did not know I purchased, I attempted to rectify the issue by contacting the company. The actual xfinity company on Sunday afternoon is AI and if AI cannot understand then chat. AI cannot utilize executive cognitive functions. There is ample evidence to suggest than a significant portion of humans share this trait. Both the non-company, licensed distributors have the authority to say they understand the problem and AI does the same. The chat human communicated in broken English not too different from mine. They were super reluctant to remove the 200 dollar cable that I apparently bought from a young woman in the Newberg Xfinity store at Springbrook. I was at the store to explore the prices and discuss that I was unable to get in wifi out when I'm out and about and they said that because I have just wifi, I'm the last, the bottom person to get wifi out in the community away from my house. I called the company and spoke with someone who said if I paid 200 dollars right then I would have the Xfinity pass to use when I need wifi out seeing people and needing wifi to document. So I looked at all the things I had to buy to have enough stuff to warrant the higher tier service of the wifi. I know. It doesn't work like that and I realized I wasn't going to get the service I came for and I canceled the order. I told the woman.the person in xfinity said I had to get a text and answer it to have changed the plan. I verbally told the human to change the plan. When I got a text saying g my plan was changed I clicked it. I didn't realize what that was until I got one today after calling xfinity and having the plan changed back to wifi only. I got a bill for over 200 dollars for all that. Their system is as clear as mud. The concept of informed consent has been replaced with gaslighting regarding borderline deceptive business practices. I was not informed the text would be adding the things we talked about. I can only assume the text was sent to me because that is what Gabriel at Xfinity in Newberg by Safeway said. My hands were shaking because the tone was aggressive and accusatory. Language use changed to Spanish while they attempted to assess the situation, Gabriel and his associates said in English. My response was my Spanish is not so good, speak up( in Spanish). It's been years since I taught and did public health in Guadalajara. I digress as I point out this situation. I'll pay this bill of 200 dollars for attempting to assess different plans in a store that I thought was Xfinity. Their goal is to sell, not help. Totally different goals. For help, I learned go to the actual Xfinity store in Tigard. Bummer, I thought Newberg was moving up and deserving more services. Not.
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February 2024 by Denice Seeger
We were greeted right away and received the best customer service from Lance. He was helpful, honest, and straight forward. I'm very grateful for his help. He made the whole process very simple.
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February 2024 by Ford Whitehouse
the worst customer service i've ever experienced. nothing i hate more than having to talk to robots for 40 minutes anytime i need help from xfinity. not to mention ive been waiting 3 weeks for internet in my apartment because their scheduling for their technicians is horrendous. i get a tech and he's asking ME questions on where my junction box is in my apartment building. if i had literally any other option in salem i would NEVER give xfinity my business EVER AGAIN and that's saying a lot considering im a 20, a 5 year customer and have ALWAYS spoke very highly of xfinity and its service and prices. i will be telling everybody i know with xfinity to switch internet providers because you guys FKN SUCK !!!!!!!!!!!!!!
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February 2024 by Debbie McCracken
My sister in law has moved into an assisted living complex and has tried to contact this company for an install and television connect for the past 4 weeks! She is handicapped and enjoys watching TV, but no one is ever available to answer her calls for transfer of service! We are encouraging her to quit xfinity and use another company! This one is horrible (besides being very expensive)!!!
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January 2024 by Greg
Not just this store. The whole organization. Congratulations on providing the worst service ever. Weeklong interruptions to our business phones and customer accounts to upgrade your network far beyond our business’s needs, all while forcing us to sign a 2 yr. contract (with a built-in automatic price increase) just to acquire an emergency back-up device for the outages that wasn’t brought in until they were complete. (Turned out to be incompatible with standardized IP addresses.) The daily phone calls, texts, and emails (offering no solutions) just poured salt on the wounds every day. Ridiculous.
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January 2024 by Shannon Evans
Terrible customer service. Sold me a phone wo my knowledge and they claimed it was free. Now my phone line is disconnected. Brilliant company. Thieves!!!
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January 2024 by Mysi M
When I opened my service I was promised I would be able to cancel at any time with no additional fees and I would be able to return my phones for a partial refund. (Basically "selling back") After multiple issues with the phones and no help in the brick and mortar stores for customer service, I decided to cancel my phone. They informed me that the person who's sold me the plan and the phones in store had lied to me and there was nothing they could do to honor what he'd told me. They also implied it was my fault for trusting the sales representative without double checking the website to make sure he was being honest.Upon cancellation, I was told that I could either pay over $1000 to get back the phone number I'd brought with me from my previous provider, or close down the account, pay the last bill due, and get a new number with my new carrier. As I didn't HAVE $1000, I chose the latter option.In the last year they have hounded me for every single dollar of that $1000 a little at a time holding my credit hostage, finally sending me to collections over the last $29 they claim to have waived.The Xfinity agent I spoke with told me she can see I don't owe anything, but the collection agency insists I still do.Xfinity is a SCAM, do not go through them!
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January 2024 by Katherine Spann
Very upset and unhappy. We were told that we could save money by bundling Verizon and Xfinity. We originally just wanted home internet and was upsold. We were assured that in doing so, our promotion with Verizon would still be valid. This was untrue. We were slapped with a $3k bill from Verizon and forced to decouple our internet and phone. We spent 8 hours at Verizon and 3 hours at Xfinity to fix this over the course of a weekend. Buyers beware, those Xfinity reps will up-sell you while either not knowing or misrepresenting what Xfinity can actually do. Very unhappy customer! The only redeeming quality is that our Xfinity home internet is better than Centurylink.
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January 2024 by Duke
Seriously the worst internet possible. Glitches daily for minutes up to an hour. Good luck calling or finding the number to speak to a live person and only be told to restart modem. This is the worst monopoly ever. If they didn’t control broadband in my area I would leave. I just need internet for work. They are over priced with horrible quality service. I also live in Bend. TDS is by far a better quality experience. Internet is consistent and cheaper. Comcast is !-@?
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December 2023 by Nicholas Ramseth
They change your plan automatically to a higher price once your contract expires without notifying you hoping you won’t notice in order for you to pay more. Scummy move! I’d prefer my internet to stop than to pay them more.
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December 2023 by dim shine
Pay for a gig get 920 down and only 23 up this is garbage century link I get 950 down and 920 up law says you must provide at least 80 percent of what I am paying for this low up speed was never told to me if this is all I am going to get I will switch to someone else for service
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November 2023 by max murfin
The one repsesentitive I spoke to on the phone named Jose Johnson deserves a 10 . He was great and actually cared to help me , although he doesn’t work at this location. Other then that the overall experience besides him was so unreasonably terrible. I had to go to the xfinity store off of center street in Salem Oregon 6-7 times just to get WiFi! In the end after I paid , had a representative come to my house , and was in and out of the store more than six times. I was forced to give my photo ID , my lease agreement , a bill in my name AND a photo copy of my SOCIAL SECURITY card . Because the last tenants had a bad reputation with you . I can completely understand that your company wants to make sure I am not the tenant that owed you money . But that should have Ben well known with my email and phone verification. And at very most my photo id . However that should have all been a one day thing. Not a week with me waisting my gas and my time going in and out because the "manager " Damon Troope didn't care to look into my account and do anything for me unless I came back every single day to try to fix a problem that was never mine
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November 2023 by L K
Blonde lady checking us in gave us a nasty look when I told her my name checking in, and we waited 30 minutes just to pick up our box. Xfinity is fine but the store service isn’t.
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November 2023 by Steve G.
I was helped about ten minutes after entering, which I think was pretty good. I got half of my problems resolved, but they could not resolve the rest. I believe they could have been more helpful. They had an attitude like they knew everything and would not actually take the time to understand the issue. Fortunately, I was able to resolve with a tech on the phone after about a 30 minute call.
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October 2023 by Hava Nalga
This is a review based on customer service of this particular store. Not the Xfinity brand and/or its products/services.●DONT DENY PEOPLE SERVICE BECAUSE THEY DONT WANT A CONTRACT● DONT OFFER PRODUCTS YOU REFUSE TO SELL●DONT USE SHAMING TACTICS TO NEGOTIATE DEALS THAT CUSTOMERS DO NOT WANT.•Waited for 10 minutes to receive service. Within in those 10 minutes, i had witnessed 4 different customers return their devices. They all seemed to walk out in a fit of frustration. Not a red flag, but something that was very noteworthy.•At my current address, i am spammed with mail from xfinity. I even cross referenced my address with there service map online. My second visit (first visit confirmed my address was servicable) was atrocious. I was blatantly LIED to.I asked for a no-contract product/service and was denied under false pretenses. I was told that my address was outside of the service grid(despite having 3 confirmed sources that prove otherwise)The sales advisor was clearly not interested in following through with my needs(when he realized that other sales pitches did not work). He instead, acted as an NPC whose goal was to coerce clients into a faustian pact. The sales practice is shameful, unethical and parasitic.Its not about the customer, its about serving a bottom line.
