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June 2025 by BBG
Just horrible service. I didn't even make it 3 months before they are trying to screw me. Absolutely no information about anything
Website doesn't work. Unbelievable how bad the service is. Comcast is done for with this business model.
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June 2025 by Toni Hary
Charge customers too much, not very helpful staff, manipulative bill contract.
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June 2025 by Kenzie Grimes
I would give zero stars to xfinity in general if I could. When we first started with xfinity, we were told that our bill would be a certain amount. It was that amount only 1 time and then continued to raise from then on. We have contacted multiple times for support, think we get it fixed just for it not to be. Do not work with xfinity.
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June 2025 by This That \u0026 Everything
I was supposed to get free phone service for a year. I transfered to a phone I had at home. It was a gross I phone. So I went to the store as they will not give you a free phone. I bought a phone. Then they start billing me $70 for phone service. I told them it is supposed to be free for a year with my promotional offer. The telephone person(in a foreign country of course) Tells me because I switch devices I have to pay. I would never sign up for phone service for 70 a month. I also would not buy a phone to pay them more than i agreed to . SHADY! There is no reason to charge me for switching phones.
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June 2025 by Ryan McDaid, DC
I cannot emphasize my displeasure with Comcast business enough. Aside from installation technicians being great, the rest of their products/ services overtly lack. Internet/wifi frequently drops, speeds were never what we paid for, customer service reminiscent of Dell computers back in the day and frustrating to deal with (nobody can help, just transfer to another department), and the hidden fees are amazing: if they put the efforts they put into those into providing competent service, Comcast might be halfway respectable.
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May 2025 by Kaekoick Arizona
I moved to a new state 2 months ago I've had this service for about a month and a half now. I brought an unlocked phone and they still forced me to buy a new phone which was the same exact brand and model as my phone to sign up for their service. Then they had me pay an initial startup fee of $25. Now they have cut off my service saying that I need to pay the initial startup fee of $25 each and every month. I've already paid so much into this already that I don't want to quit but at this point in time am I just throwing good money after bad money.
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April 2025 by Butt Stallion
Some of their employees are understanding, some however are exremely ride and I've been anything but helped over all.
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July 2024 by jaszmin eddy
Customer service is horrible I have never been treated so badly by a company so I dumped them today need more internet options in this town
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July 2024 by Christopher Killen
This store is so shady. I renewed my yearly subscription and was told I will keep my Xfinity Flex box. I declined switching to Xumo box. When I got home, I discovered the store sales lady had deleted the Flex box and there was no option to switch back. She had no other explanation other than she made a mistake. It just seems like a shady Xfinity/Comcast practice.
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June 2024 by Dave Long
Not happy with Xfinity, trying to figure out my bill, no one can answer my question why it keeps going up. Trying to get a package of channels that we watch, they say they can't do it. It sounds like you are forced to watch unnecessary channels instead of picking your own package. Trying to get help and all it's doing is wasting my time. Xfinity is forcing you to watch what they want you to watch.
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June 2024 by Jimin Lee
0 stars for xfinity as a service. Find a better internet provider. 0 human customer service, full of robot, pre written responses that don't help at all. You pay in full, they get to be sub standard and under deliver what you're paying for. Terrible company.
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June 2024 by Sed Hanson
If you're going to have hours that differ from what's listed on Google, update your Google page.
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June 2024 by Edward “Tacheon” B
For all those thinking how nicely you were treated. Soon you'll figure out how false they were. Xfinity will tell you whatever you want to hear. The lies will be one after another. Anything to collect your money.
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June 2024 by Jeanne O’Connor
We were greeted immediately upon entering. Very friendly staff. We had an appointment. Mike and Tannen were super efficient and friendly. Extremely helpful switching 2 AT&T lines over and knew how to bypass AT&T’s stalling tactics. A+++. Thank you guys!
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March 2024 by Kathy McCauley
I only use comcast because there aren’t many options. If you need to call them, plan on having a couple extra hours and their pricing is tricky and dishonest.
