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March 2024 by Shannon Smith
Better thank you
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July 2023 by Oregon Boy
It's 4:54pm on July 12th and I have been without Wi-Fi for approximately 12 hours so far and this isn't the first time.Review update:A tech needed to come to the house. He did a great job explaining why I was having problems. He took care of all the issues and everything is working so much better.
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July 2023 by Frank A.
It's 4:54pm on July 12th and I have been without Wi-Fi for approximately 12 hours so far and this isn't the first time.Review update:A tech needed to come to the house. He did a great job explaining why I was having problems. He took care of all the issues and everything is working so much better.
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September 2022 by Spam Mail
Bills constantly change if you sign up through one of their promotional offers. I have had to call almost every month to get the charge corrected, which they eventually did after pestering them enough. Add to that, the internet drops intermittently (just stops working completely) and they offer to "reset the modem" every time - this never solves the issue. Recently, they suggested I buy a more modern modem/router, which I did - for $260. However, the same problems persisted, so now I'm just out that money for nothing. I'm not sure how they haven't been sued into the ground yet, it would be very easy to prove damages.I have never gotten the speeds they promised and more importantly, the service is extremely inconsistent. If you have alternative options, I HIGHLY recommend you check them out.
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August 2022 by Alma
Wave or astound as they go by now sucks! Super slow and unreliable. Save yourself the headache and don’t bother with these guys. Get ANYTHING else besides wave.
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June 2022 by tino trujillo
The original window for install was from 8am-12pm. The technician arrived a little passed 8am knocked once and left at 8:08am. I was not able to get to the door due to putting my dogs in a room, as to not bug him. He was walking to his van when I went outside to wave him down. He started the van and took off as I was calling for him and waving my hands. I'm not sure if he saw me or heard me but it seems to me.that he could have waited around more then 8 minutes, and I now he heard commotion in the house, signifying someone was here. I called the number back that he tried to call me on and all he said was "you'll have to reschedule because I already left". Lack of customer service, lack of patience. When he did return in the afternoon he was dressed unprofessional (dirty uniform, unkempt personal appearance), he barely talked the entire install. Basically my entire day was wasted on waiting for him to return. If he had a little more patience in the morning this whole thing could have been avoided.When I did contact customer service they had little to no information for me. I wanted to talk to his supervisor but they didn't have that number. When I asked what the number was to my local branch office they didn't have that either. The lack of information the service line had was actually surprising. I would think a customer service line would actually be able to give their customers 'some' information. When I asked thw customer service person why they didn't have any of the information I requested all they said was they only communicate with email and that's the only tool they have to reach out to the technician and their respective branch. Very poor communication options in my opinion.
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June 2022 by kjlyke
I didn't have my first bill yet and I'm losing internet like crazy. Yesterday June 6th internet was out all day. And then now June 7th at 4:00 internet's out once again. Is there anybody in Willamina that has a better solution to this garbage
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May 2022 by Blade Storm
No issues or compliants as of yet.
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May 2022 by Joshua Brooks
Power outages all the time, and it takes 24 hours to get someone out here to fix the problem. Extremely unreliable internet service...... I would avoid, if possible
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April 2022 by Melinda Mathews
Absolutely horrible customer service. Made a appointment for someone to come out and look at the mess the first guy left. Waited 8 hours for no one to show up. Called them and they said we canceled the appointment, we tried calling 2 times and no one answered. Which was a lie. People can't call from out of state numbers and not leave a voice-mail and expect someone to answer. No they are saying 4 to 6 weeks out for another 8 to 4 appointment. Which means they can show up anytime between those hours. Absolutely ridiculous. Also this lady would not let me talk to a Manger , our call had to escalate to talk to a Manger she said.... because of this I'm calling Online Northwest Monday for different service. Been with wave for 5 years I guess it's time to switch. No good prices or customer service.
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April 2022 by Lindsey Witherspoon
I canceled my internet on May 4th and the person I spoke to was condescending and I could hear him slapped his hands on his desk along with the syllables of his words. I wanted to make sure I understood what he was saying as far as me not receiving an other bill for the next month, but apparently he didn't have time for that. All calls are on a recorded line, why would someone be rude like that to their customers. He asked if I could return the equipment myself and I said yes, however, he did not tell me that he then set the cancelation date for a technician to come out to cancel the line outside of my home, for the 23rd. I was not aware that a technician was needed if i could return the equipment myself. I was not using the internet and it was completely unplugged for a couple days before I called to cancel because I was using a different internet provider after they raised my bill by $26 without any notice or explanation. I received a full month's bill today, so I called the customer service line, twice, to get information on the situation. The first person I talked to only told me that my account wasn't canceled but in a pending status and to call back again tomorrow. I called back a few minutes later and the person I spoke with actually helped me. She was polite and very pleasant. She looked into it and told me about the 23rd, and that she does see that the equipment was returned. She rescheduled the technician appointment for the soonest possible date, which is tomorrow. She then said she added in notes about how my account was supposed to be canceled on the 4th and we had talked about. She told me to call back after the technician had disconnected the internet service and then the bill will be able to be sorted out and corrected to show that it was supposed to be canceled on the 4th. I would have canceled it on the 3rd before the new billing cycle but it was a Sunday and they are closed according to Google. So I appreciate the 3rd person I spoke with because she took the time to find out what was happening and make sure I understood it along with what to do next. The other customer service representatives were not helpful with full details and or out right rude. There is no way that I would ever return to Astound Broadband by Wave (previously known as Wave) again. I may have later on if it met my needs but not anymore. If their customer service representatives won't take the time to help their customers then why would I want service from them?
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March 2022 by Tim Hartley
I've had this internet for about 6 years. Only reason is no one else in my area has unlimitedinternet. Internet speeds are not even half of what they promised. Internet goes out about 2 to 4 times a week. Customer support tries to send a tec out for everything just so they can bill you for the visit. Terrible connection, terrible speeds and terrible reliability. Will never recommend.
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February 2022 by Matthew Pimentel
This company has to the worse company in history for cable service. Their cable continuously goes out giving these v codes stating connection lost, weak single, etc. So I placed orders for workers toCom out and fix the issues with only getting the results of, “it must be your tv because our cable seems to be working fine!”I recommend stay as far as way as you can from this company!! They are horrible at fixing issues and blame the problems with their cable on customers TV. Which by the way I have newer smart TVs in my home and had the geek squad come out with concluding their is nothing wrong with my TVs!
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December 2021 by Sasha Belluccii
Most unreliable expensive service ever encountered,rated an F by the better business bureau.they monopolize on small towns with no other service available.$135 just for internet,when it started at $50. You have to call and wait an hour on hold,hope you get a decent person and ask for a new promotion price.They go out several days a month and on a good day glitching and slow
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December 2021 by Olaf Mccallister
.Always having trouble When it rains Non reliable service
